1 Desktop support Job in Lake, MI
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V2Soft is Hiring a Desktop support Near Lake, MI
V2Soft (
www.v2soft.com
is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany.
At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success.
We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Introduction and Scope :
- Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
- Work with user community to perform advance root cause analysis and develops checklists for typical problems
- Work with Security teams to ensure compliance with all security policies and procedures
- Re-imaging OS and installing software on Windows and Linux clients
- Support web based and client based applications to fulfill business needs
- Escalate problems to next level support professionals when necessary
- Works under general supervision; typically reports to a team lead or supervisor / manager
Business Owners Requirements :
- Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution / update method available for Ubuntu (Linux)
- Ubuntu Software Installs and Configuration Examples : MATLAB, Java, Python, and MagicDraw.
- Windows Software Installs and Configuration Examples : PreeVision, Java, Python, and MagicDraw.
- Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples : WiFi Connectivity @Client, Device Driver Installs
- Ubuntu OS reinstalls when user installation becomes corrupted
- Dual Boot Machine Windows support as needed (including Windows reinstalls)
- Ubuntu Test Bench hardware and software setup and maintenance
- Tools installation and configuration
- OS configurations to communicate with test bench hardware
- Configuration of static IP leases
- Storage upgrades
- Windows Test Bench hardware and software setup and maintenance
- Tools installation and configuration
- OS configurations to communicate with test bench hardware
- Configuration of static IP leases
- Setup and configuration of WinRM for remote execution
- Remote access group and user setup
- Fulfillment of remote access requests
- Fulfillment of VPN Access Requests
- Facilitation of Client network requests - Conversion of network drops
- Ubuntu Install Scripts continued development
- Assist with Persistent Guest Accounts requests
- Source Code Management and Version Control in GitHub for Ubuntu Install scripts
- Software rollouts for NA Ubuntu Clients i.e.
- Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally.
- Varied support requests related to Ubuntu support and VPN access for supported users
V2Soft is an Equal Opportunity Employer ( EOE).
https : / / www.v2soft.com / careers
- to view all of our open opportunities and to learn more about our benefits.
Last updated : 2024-05-01
Job Summary
Full Time
$48k-60k (estimate)
05/02/2024
05/08/2024
v2soft.com
Bloomfield Hills, MI
200 - 500
Related Companies
The job skills required for Desktop support include Operating System, Installation, VPN, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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