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POSITION SUMMARY: The Access Service Specialist is responsible for verifying and updating insurance, patient demographics, determining prior authorization requirements, obtaining referrals for outpatient and inpatient services, benefit counseling, estimates and collection. The position is accountable for multiple electronic work queues in performing their duties. The incumbent works with internal and external customers, including patients, families, third party payers, clinical staff, and review organizations to accomplish their objectives. This position represents UW Health Northern Illinois and the Revenue Cycle team by adhering and upholding the UW Health Respect for people commitments and UW Health Service Excellence Standards of Behavior in providing the highest quality service to our customers. They will be friendly, knowledgeable, flexible, and reliable. They will listen to, anticipate, recognize, and satisfy our customer's needs. We will improve our Access Service process while ensuring the highest level of satisfaction, keeping our promises and commitments, and demonstrating our commitment through respect, knowledge, responsiveness, and courtesy. They will support their co-workers, engage in positive interactions, demonstrate friendliness by smiling and making eye contact when greeting all customers, provide helpful assistance in anticipating and responding to the needs of our customers and staying calm under pressure to deal effectively with difficult people. |
EDUCATION/TRAINING: High school diploma or GED preferred. At least 2 years’ experience in the healthcare or related field with emphasis on insurance prior authorization and referral processes preferred. |
LICENSURE/CERTIFICATION: N/A |
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Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Full Time
$40k-50k (estimate)
12/22/2023
05/16/2024