UTEC is Hiring a Managed Service Provider Dispatcher Near Ann Arbor, MI
Managed Service Provider Dispatcher at UTEC
Summary
UTEC is seeking a highly organized and proactive Managed Service Provider Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and scheduling the delivery of managed services for our clients. This role is essential in ensuring that our clients receive prompt and efficient service. In this position, you will collaborate closely with our technical teams to ensure that resources are allocated appropriately and that client requests are prioritized effectively. Your exceptional communication skills will be key as you will frequently interact with both clients and internal teams to provide updates and resolve any issues that may arise. This role offers excellent growth opportunities within UTEC, allowing you to expand your skill set and take on additional responsibilities as you develop. You will have the chance to work closely with experienced professionals in the IT industry, gaining valuable insights and knowledge. What sets this role apart is the opportunity to make a significant impact on our clients' satisfaction by ensuring timely and effective service delivery. Your attention to detail and ability to multitask will be critical in maintaining high levels of customer satisfaction. Join UTEC as a Managed Service Provider Dispatcher and take your career to new heights in the dynamic and fast-paced IT industry. Apply now and become a crucial part of our dedicated team.
Responsibilities
You shall act as the primary point of contact for clients, receiving and processing service requests
We expect you to prioritize service tickets based on urgency and assign them to appropriate technicians
You will monitor technician schedules and coordinate dispatching of resources to ensure timely resolution of client issues
We expect you to communicate with clients regarding status updates, estimated arrival times, and resolution progress
You shall maintain accurate documentation of all service requests, including relevant details and actions taken
We expect you to escalate unresolved or complex issues to higher-level technicians or supervisors
You will perform quality assurance checks on completed work orders to ensure client satisfaction
We expect you to continuously review and improve dispatch processes to optimize efficiency and customer service
Requirements
As a Managed Service Provider Dispatcher at UTEC, you must have excellent communication skills to effectively coordinate and dispatch technicians to client sites.
You should have strong organizational abilities in order to efficiently manage technician schedules and ensure timely service delivery to clients.
We expect you to possess exceptional problem-solving skills to quickly identify and resolve any issues that may arise during technician dispatching.
Proficiency in using computer software and systems is essential for this role, as you will be responsible for accurately inputting and updating dispatch information.
You must have the ability to multitask and prioritize tasks in order to meet tight deadlines and handle multiple service requests simultaneously.
Flexibility is key in this role, as you will need to adapt to changing situations and adjust technician assignments based on urgent client needs or unforeseen circumstances.
We value individuals who can remain calm under pressure and demonstrate resilience when faced with challenging situations.
As a dispatcher, you should have strong customer service skills to effectively communicate with clients and provide updates on technician arrivals and progress.