14 General Manager Jobs in Cortez, CO
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General Manager
$65k-101k (estimate)
Full Time | Retail
2 Months Ago
Ute Mountain Casino Hotel is Hiring a General Manager Near Cortez, CO
Summary/Objective:
The General Manager at Ute Mountain Casino Hotel is responsible for delivering exemplary leadership, championing operational excellence, promoting strategic growth, and upholding fiscal responsibility while empowering other people to perform to the best of their abilities. Tasked with harmonizing the intricate dynamics of casino operations with the cultural values of the Ute Mountain Ute Tribe, the General Manager is both a strategic visionary and a pragmatic executor, steering the casino towards operational efficiency and financial success, in support of WDC Board of Directors and Ute Mountain Ute Tribal objectives.
In this capacity, the ideal candidate will exhibit an in-depth understanding of the casino gaming and non-gaming operations, outstanding financial astuteness, and people management skills, and an exceptional ability to foster relationships and maintain a high operational standard across all levels of the organization. The role demands a leader who not only drives operational success but also nurtures a culture of empowerment, innovation, and respect; ensuring the legacy of their leadership is ingrained in the fabric of the casino's operations and community relations.
The General Manager at Ute Mountain Casino Hotel has oversight and accountability for all property offerings, including, but not limited to, slot operations (650 slots), table games (7 table games), bingo, sports book, marketing, food & beverage, hotel and related guest services (90 rooms), two travel centers, RV Park (80 spaces), and support services (human resources, finance & accounting, engineering) and the functions thereof.
Key Accountabilities:
Strategic Leadership & Vision:
- Drive the development and execution of strategic initiatives to promote the casino’s growth, sustainability, and resilience. Align all departments and individuals in a sound strategic direction that is consistent with the expectations and directives produced by the Board of Directors.
- Foster organizational cohesiveness and provide consistent, principled leadership; ensuring the effective performance of all operating aspects of the casino.
Financial Oversight and Budget Management:
- Develop, manage, and review the annual budget, in concert with the CFO to ensure the financial performance of the casino aligns and adapts to strategic objectives set forth by the enterprise Board of Directors and Tribal governance.
- Analyze department budgets and operational reports, ensure cost-effectiveness and operational performance efficiency; act on financial variance items as necessary to ensure financial goals are met. Clearly communicate budgetary and strategic goals to departmental directors/management to ensure organization integration and alignment.
Operations Management and Oversight:
- Oversee day-to-day operations, ensuring optimal performance, guest satisfaction, and compliance with all oversight regulatory requirements.
- Provide strategic leadership and direction of all casino operations, ensuring alignment with the overarching vision and maintaining a culture of accountability among department directors and managers. While not involved in the minutiae of daily floor operations, possess and refine a deep understanding of these functions to guide and support casino management. The operation of the casino is a direct reflection of the General Manager’s leadership ability.
- Take opportunities to coach and mentor directors and managers as necessary to fulfill the vision of the Ute Mountain Casino Hotel.
- Collaborate with department directors and managers, ensuring uniform enforcement of policies and procedures, department efficiency, and accountability.
- Skillfully apply conflict resolution and crisis management techniques to cultivate a “one team” mindset, ensuring effective collaboration and resolution of challenges across all staff levels.
Strategic Planning and Implementation:
- Coordinate departments and collaborate with internal and external stakeholders in the overall planning, development, marketing, and implementation of casino activities and events.
- Implement, through a “big-picture” lens, strategies and planning for enhancing the guest relations experience; generating new patrons and maintaining current player and visitor presence.
- Promote UMCH involvement in local Tribal and other relevant happenings. Respect and integrate local culture and traditions.
- Set milestones and goals against identified benchmarks for each department; follow up and ensure departmental accountability against set standards. Communicate with and coordinate with management to ensure clarity of mission.
Team Leadership & Development:
- Supervise and provide direction to staff across the various departments, focusing on management efficiency, team building, employee relations, and the creation of a strong organizational and guest friendly culture.
- Act as a forward-think leader who engages in succession planning, talent development and mentorship to build up future leaders within the casino.
- Be visible and approachable; ensure all staff members feel a consistent and reliable leadership presence. Foster a culture of continuous improvement, personal and professional development, and high performance.
Regulatory Compliance & Risk Management:
- Ensure compliance with all regulatory & gaming requirements, including Tribal Compact, Minimal Internal Control Standards (MICS), Tribal regulatory requirements, Ute Mountain Ute Gaming Commission requirements, Casino Standard Operating Procedures, Casino policies and procedures, and applicable federal and state regulations. Ensure compliance with all financial accounting standards, Title 31 compliance, and assess risk management strategies applicable to UMCH operations.
- Supervise the development and implementation of rich statistical and financial data for the analysis of operational efficiency, internal controls, and regulatory compliance. Integrate such work with strategic planning and the decision-making process.
Supervisory Responsibilities:
- The General Manager is entrusted with the leadership and strategic guidance of a dynamic team. Direct reports include Department Directors and Managers; an Assistant General Manager; and administrative staff including Compliance and Internal Control.
- This role is essential for instilling a culture of excellence, accountability, and continuous improvement across all levels of management. Responsible for aligning this diverse group with the casino's strategic goals and operational benchmarks, the General Manager ensures collaborative and effective leadership.
- Conduct regular assessment and performance reviews to provide constructive feedback and recognize achievements.
- Adaptability to the evolving structure of the team is crucial, as the number of direct reports may fluctuate, reflecting the casino's operational needs and growth strategies.
- In this capacity, the General Manager not only oversees daily operations but also fosters professional development, encourages innovation, and ensures departmental synergy in line with the Ute Mountain Casino Hotel's mission.
- By promoting an environment of respect, open communication, and shared objectives, the General Manager plays a pivotal role in sustaining and enhancing the establishment's legacy of success.
Qualifications:
General:
- Must be at least 21 years old to obtain a UMUGC Key License (required).
- Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).
Education:
- Must possess a bachelor’s degree in business administration, gaming operations/management, hospitality management, finance, or a related field.
- Master’s degree in a related field is preferred.
Certifications:
- No certifications are required for this role.
- Proof of knowledge or the ability to quickly learn, Aristocrat, nVision, Loyalty, Agilysis, and Infogenesis and/or other systems as required.
Experience:
- Minimum of 15 years of progressive experience in the casino or hospitality industry, with at least 5 years of experience in a senior management or executive role in the gaming sphere.
- Prior Casino GM experience desired.
- Minimum of 5 years in an operational oversight role in casino gaming related operations.
- Experience in strategic planning, project management, and implementing best practices in gaming and hospitality management.
- Minimum of 5 years of financial planning, budgeting, or some form of fiscal management experience. Experience in revenue optimization, cost reduction, and financial analysis.
- At least 3 years of tribal gaming experience strongly preferred.
Important Note: In addition to meeting minimum requirements: education, experience, and certifications must indicate candidate possesses the knowledge, skills, and abilities necessary to meet all key accountabilities.
Knowledge, Skills, and Abilities:
Knowledge:
- In-depth understanding of casino and hospitality industry operations, trends, and departmental functions.
- Extensive knowledge of casino gaming and non-gaming financial management, budgeting, strategic planning, and analytical practices to ensure fiscal responsibility.
- Comprehensive knowledge of all department operations to effectively hold directors and managers accountable and understand metrics, strategies, and other presented material.
Skills:
- Advanced leadership and people management skills to inspire, lead, and develop a diverse team.
- Strategic thinking and problem-solving skills to address complex business challenges and operational issues.
- Data analysis, objective decision-making, strategic planning, proficient project management skills, etc.
- Exceptional people and communication skills, both written and verbal, for effective internal/external stakeholder engagement and team cohesion.
- Read, analyze, and interpret documents such as policies/procedures, instructions, and other similar articles.
- Computer skills with a working knowledge of Microsoft Suite (Word, PowerPoint, Excel, Outlook, etc.). In addition, having a working knowledge of Casino-based management operating systems.
- Math and other base-level skills associated with operating in a professional corporate environment.
Abilities:
- Ability to lead and motivate a diverse team towards achieving common goals, fostering a productive and collaborative environment.
- Ability to effectively oversee and integrate various organizational assets, ensuring strategic alignment and operational excellence.
- Aptitude for making informed logically sound decisions, managing complex projects, and achieving organizational objectives within budget constraints.
- Capacity to work under pressure, respond to changing market dynamics, and maintain a high level of creativity and innovation to maintain competitiveness in a constantly changing environment.
- Ability to work independently, resolve problems, and exercise sound judgment in interpreting guidelines and applicability. Ability to exercise ethical and sound independent judgment and apply common sense.
- Ability to learn and maintain current knowledge of and appropriately apply applicable gaming related regulatory requirements and casino policies and procedures.
- Ability to interact effectively with co-workers, community-members, and stakeholders with respect, tact, courtesy, and maturity. Maintain a positive, cooperative and professional working relationship with management, tribal governance, the community, and fellow staff.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$65k-101k (estimate)
POST DATE
03/08/2024
EXPIRATION DATE
06/04/2024
WEBSITE
utemountaincasino.com
HEADQUARTERS
TOWAOC, CO
SIZE
50 - 100
FOUNDED
1992
CEO
TOM BRADLEY
REVENUE
<$5M
INDUSTRY
Retail
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