Schedule Coordinator

Company: Utah Broadband

Location: Draper, UT

We are seeking a highly organized and detail-oriented individual to join our team in the scheduling department. As a scheduler, you will play a vital role in coordinating and managing the scheduling of installations and maintenance of internet connections for our customers. Your ability to effectively communicate with customers, technicians, and other stakeholders will be essential in ensuring smooth operations and timely service.

Responsibilities:

• Coordinate and schedule installation and maintenance appointments for both wireless and fiber optic internet connections.
• Communicate with customers to confirm appointment details and address any questions or concerns.
• Collaborate with field technicians to allocate resources and ensure efficient utilization of manpower.
• Monitor and track the progress of scheduled installations and maintenance activities.
• Update and maintain customer accounts with accurate and up-to-date information.
• Reschedule appointments as necessary due to unforeseen circumstances or customer requests.
• Provide timely updates to customers regarding any changes or delays in their scheduled appointments.
• Address customer inquiries and concerns related to scheduling and service availability.
• Collaborate with other departments to optimize scheduling processes and improve overall efficiency.
• Assist in generating reports and analyzing data to identify areas for improvement.

Requirements:

• High school diploma or equivalent.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Attention to detail and accuracy.
• Basic computer skills and proficiency in using scheduling software or tools.
• Customer service-oriented mindset with a friendly and professional demeanor.
• Ability to work collaboratively with a diverse team of technicians and support staff.
• Flexibility to adapt to changing priorities and handle unexpected situations.
• Knowledge of internet service provider operations and terminology is a plus.
• Familiarity with fiber optic technology and networking concepts is a plus.

Join our team and contribute to the seamless delivery of high-quality internet services to our valued customers. To apply for the scheduling position, please submit your resume, cover letter, and any relevant certifications to hr@utahbroadband.com. We look forward to reviewing your application and discussing the opportunity further.

*Utah Broadband is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Salary: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Draper, UT 84020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Schedule management: 1 year (Required)

Work Location: In person