Job Summary

The Clinic Staff Assistant I - Float is a position that floats to various clinics and satellite clinics. This job directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics; works under close supervision to learn and demonstrate proficiency in a minimum of one (1) clinical front office operation within 6 months as well as other duties; and, maintains a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. The job offers a career ladder based on progressive responsibilities and performance.

Experience and Education

High school diploma or GED required. Bachelor's degree in related field and/or related experience preferred but not required

Job Duties

• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Learns and demonstrates proficiency in a minimum of one of the following clinical front office operations: 
  • Patient Registration and Scheduling
  • Patient Access Call Center 
  • Patient Arrival & Admitting
  • Patient Financial Services/Collections 
  • Patient After Visit Scheduling 
  • Medical Insurance Verification 
  • Internal & External Referrals Management 
  • Procedure Precertification & Authorization Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions:
  • Directly interacting with or caring for patients
  • Directly interacting with or caring for human-subjects research participants
  • Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records)
  • Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Other Duties: Performs other duties as assigned.

Knowledge, Skills & Abilities

• Basic computer data entry and typing skills.
• Excellent written and oral communication skills.
• Excellent internal and external customer service skills.
• Ability to work with confidential information on daily basis.

Working Conditions

Work is primarily performed in outpatient clinical areas.

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify. For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/ 

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/ 

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion