Overview

Join our team as a day shift, full-time, Call Center Supervisor in Tyler, Tx. 

Fulfilling your purpose begins here: 

People First, Always. Here’s how we take care of our people: 

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more. 

Your team is bigger than your department: 

• Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. 

Responsibilities

• Demonstrate leadership skills and superior personal attributes while responsible for all supervisory aspects and clerical supervision of the regional access contact center providing, but not limited to: physician appointment scheduling, physician and service referrals, call distribution and answering services, outbound call programs, and various marketing initiatives.
• Uphold the standards of UT Health East Texas customer service programs and promote quality service.
• Provide leadership and supervision for the regional access contact center staff ensuring all inquiries receive the appropriate appointment, referral, call distribution or information and appropriate data entry and follow-up for each encounter is performed for legal and statistical purposes
• Act as a liaison to the Physician Management Group (PMG) doctors and staff members, answering email and telephone inquiries
• Act as a liaison to IT staff managers, answering email and telephone inquires
• Provide accountability for the efficient use of staff, materials and resources
• Ensure staff education programs are completed in a timely manner
• Establishes and maintains departmental unit specific policies and procedures
• Demonstrates expert knowledge of all activities to implement, maintain, and support system applications including, but not limited to: Epic, Microsoft Office
• Refers inquiries to appropriate resources
• Maintains a sense of pride and “ownership” in all contact center programs
• Maintains a professional image in conduct, appearance, and communication
• Participates in department trainings and meetings
• Adheres to the policies and procedures of the organization and the contact center
• Maintains confidentiality of all interactions

Qualifications

Requirements:

• Two years of college
• Two years customer service experience
• Technical training in software and database management required

Preferred Qualifications:

• Bachelor's degree