Title: Loss Mitigation Specialist

Location: 1512 Coleman Rd

Summary:

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions and Responsibilities:

70% Contact delinquent accounts by phone and mail; Maintain accurate files and reports on all collection activity.

20% Take appropriate actions to bring delinquent accounts current.

5% Analyze financial situation of delinquent borrowers; make recommendations to cure defaults.

5% Assist other members of Asset Recovery team as needed.

Performance Measurements:

1. To deliver high quality service by meeting the following service standards:
   • I will identify your financial needs and offer a solution that will improve your financial life.
   • I will provide you with accurate and timely information.
   • I will treat you with respect and maintain the highest standard of professionalism.
   • I will take ownership of your request.
2. To contact assigned delinquent accounts in a professional manner. Serve as the contact person with outside collection agencies, attorneys and make in-court appearances as necessary.
3. To maintain accurate and complete records of all collection and recovery activity.
4. To insure that collection activity is both within credit union policy and all relevant regulations.
5. To provide professional, courteous, and friendly service and support for members and co-workers.
6. Participate in continuing education in the collection field.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must have excellent communication skills. Must have general knowledge of Fair Debt Collection Practices Act and US Bankruptcy Code.

OTHER SKILLS AND ABILITIES:

Ability to operate standard office machines such as fax machine, photocopier, typewriter, personal computer and laser printer.

Ability to operate a PC. Range of ability includes basic input, output procedures, accessing print functions to produce statements of account, inputting information to the on-line collection system, and retrieval of appropriate loan account information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the frequent need to write and the continuous need to be resourceful, persuasive, and creative in resolving delinquency situations. In addition, the jobholder requires imagination, concentration, and negotiating skills to be successful in performing the job duties.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.