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IT Support Specialist
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$81k-99k (estimate)
Full Time Just Posted
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Digital Prospectors is Hiring an IT Support Specialist Near Miami, FL

Position: Information Technology Support Specialist
Location: Miami, FL (Onsite)
Length: 4 months (Possible Contract to Hire)

Job Description:
Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist will play a pivotal role in maintaining the technology infrastructure, ensuring seamless delivery of academic and administrative systems. The IT Support Specialist will manage and provide comprehensive support for various technologies, including computers, audiovisual equipment, network connectivity, and software applications.

Essential Duties and Responsibilities:

  • Coordinate setup and maintenance of technology equipment.
  • Manage technology infrastructure including Internet, phone, and digital signage.
  • Provide troubleshooting support for AV equipment and classroom technology.
  • Manage Husky ID Card machine and related equipment.
  • Document all work in the enterprise ticketing system.
  • Offer Tier I and Tier II level support to faculty and staff.
  • Provide training on new and existing IT systems.
  • Setup and maintain faculty and staff technology equipment.
  • Image and reimage campus computers and install updates.
  • Develop relationships with faculty and staff to encourage technology use.
  • Promote global security awareness.
  • Act as central point of contact for Information security incidents.
  • Provide feedback on information security improvements.
  • Ensure compliance with relevant policies and standards.
  • Implement and manage campus-specific software solutions.
  • Administer Global IT managed enterprise systems.
  • Ensure best practice utilization by end users.
  • Manage vendors for Global IT SaaS products.
  • Implement and manage campus-specific software solutions.
  • Administer Global IT managed enterprise systems.
  • Ensure best practice utilization by end users.
  • Manage vendors for Global IT SaaS products.

Qualifications:

  • Bachelor s degree in Computer Science or related field.
  • 2-4 years of experience in enterprise-level IT support.
  • Proficiency in supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops.
  • Experience with SharePoint, Microsoft Outlook, and other Microsoft applications.
  • ITIL, Mac, and Microsoft product certifications are preferred.
  • Strong commitment to superior customer service.
  • Familiarity with service desk applications and incident management environments.
  • Excellent interpersonal, communication, and organizational skills.
  • Flexibility to work evenings, holidays, and weekends as needed.
  • Knowledge of information security best practices, such as NIST 800-171 is preferred.
  • Experience supporting academic researchers is advantageous.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Make this your next career move as one of our many long-term contractors or employees!

  • Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.

Come see why DPC has achieved:

  • 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 Employee s Choice - Best Places to Work by Glassdoor.
  • Voted Best Staffing Firm to Temp/Contract For six times by Staffing Industry Analysts as well as a Best Company to Work For by Forbes, Fortune and Inc. magazine.

Job Summary

JOB TYPE

Full Time

SALARY

$81k-99k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

06/13/2024

WEBSITE

digitalprospectors.com

HEADQUARTERS

RYE, NH

SIZE

100 - 200

FOUNDED

2003

CEO

JESSICA CATINO

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/10/2022: Gainesville, FL

IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/20/2022: Jacksonville, FL

The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

12/31/2021: Little Rock, AR

These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

03/08/2022: San Jose, CA

IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

02/27/2022: Lancaster, PA

Some employers may accept IT support specialists without formal education who have computer experience and certification.

01/21/2022: South Bend, IN

Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

12/26/2021: Daytona Beach, FL

To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

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Successful technical support specialists possess common characteristics and aptitudes.

02/08/2022: Gainesville, FL

Step 3: View the best colleges and universities for IT Support Specialist.

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