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Come help us grow our team! BRD Pest Solutions is a leader in providing innovative and effective pest control services. We pride ourselves on our commitment to customer satisfaction and our ability to foster long-term relationships with our clients.
We are seeking a proactive and customer-focused Account Manager to join our dynamic team here at BRD. This role is crucial in ensuring our customers remain satisfied, engaged, and loyal. The ideal candidate will have a strong background in customer retention, de-escalation, and problem solving.
Key Responsibilities:
- Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
- Act as the primary point of contact for client inquiries, concerns, and escalations.
- Identify potential issues and work collaboratively with clients and internal teams to resolve them promptly and effectively.
- Implement strategies to de-escalate tense situations and provide timely solutions to client problems.
- Monitor client accounts to identify trends, risks, and opportunities for improvement.
- Communicate regularly with clients to ensure they are maximizing the value of our services.
- Provide feedback to internal teams to enhance the overall customer experience.
Qualifications
- Experience in account management, customer service, or a related field is preferred, not required.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to handling customer issues.
- Ability to manage and de-escalate difficult situations effectively.
- High attention to detail and organizational skills.
- Familiarity with CRM software and customer service tools is a plus.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
What We Offer:
- Competitive hourly pay with commission structure.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a significant impact on customer satisfaction and business success.
We look forward to meeting you, feel free to reach out with any questions!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Supplemental pay types:
Travel requirement:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$84k-113k (estimate)
05/19/2024
09/14/2024
brdpestsolutions.com
Vineyard, UT
The job skills required for Account Manager include Customer Service, Account Management, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.