USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS solutions that enable organizations to optimize their contact center operations and drive superior outcomes. 

USAN is a dynamic and innovative CCaaS (Contact Center as a Service) solution provider, committed to delivering exceptional customer experiences through Amazon Connect. As an Amazon Connect Ready partner, USAN specializes in using innovative AWS (Amazon Web Services) technologies to empower businesses with cloud-based contact center solutions and services. We are dedicated to perfecting contact center operations, enhancing customer satisfaction, and driving operational efficiency for our clients. 

Position Overview: We are seeking a highly enthusiastic and experienced Developer with over 5 years of expertise in C#, Python, and Node.js, along with a solid foundation in machine learning. The ideal candidate will have a passion for innovation and a proven record of accomplishment in developing solutions that push the boundaries of technology.

Responsibilities:

• Design, develop, and integrate with Amazon Connect Center solution 
• Create the Art of Possible demos and solutions using Generative Ai models such as Anthropic, Bedrock or comparable large language models 
• Create quality mockups and prototypes 
• Collaborate with DevOps developers to promote solutions to base product 
• Optimize AWS solution set for core pillars such as Security, Cost, Performance and scalability 
• Collaborate with cross-functional teams to drive innovation and deliver high-quality products and services. 
• Stay updated on emerging technologies and industry best practices to continually enhance our solutions. 

Basic Qualifications:

• Hands-on experience in C#, Python, and Node.js development 
• Experience with Machine Learning models 
• In-depth understanding of web development process and standards 
• Strong familiarity with cloud build tools such as Cloud Formation or Terraform 
• Proficient in AWS services, including Lambda, S3, DynamoDB, API Gateway, etc. 

Preferred Qualifications:

• AWS Developer Associate 
• Experience with ML (Machine Learning) technologies. 
• Familiarity with Gen-Ai (General Artificial Intelligence) frameworks including Amazon Bedrock and SageMaker. 
• Familiarity with wireframe tools such as Figma or Lucid 

If you are a seasoned developer with a passion for technology, innovation, and creating impactful solutions, we invite you to apply and join our journey in shaping the future of exceptional customer experiences. 

Job Benefits:

• 401(k) 
• Dental insurance 
• Flexible schedule 
• Health insurance 
• Health savings account 
• Paid time Off 
• Vision insurance