To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Flex Job Summary The Network Development Representative Senior (NDR) provides orientations, tools and resources to improve administrative performance and encourage quality improvement performance of providers. Incumbent develops and maintains a positive relationship with physicians, providers, and practice managers within the network, including oversight and managing performance in various incentives based and/or value based programs. The incumbent also coordinates the programs and services; resolving problems, ensuring effective education and reporting, and to proactively identify performance improvement opportunities through analysis and discussions with health care providers. Requirements EDUCATION Bachelor’s degree in Health Sciences, Health Care Administration, Business Management, or related field. In lieu of degree, five (5) years' health care, healthcare financing, statistics/analytics, and/or claims administration. EXPERIENCE Minimum five (5) years' health plan or provider experience in Provider Relations such as provider relations, provider contracting, network management, healthcare analytics, risk and/or value based contracting, office manager/administrator or other equivalent experience. Experience establishing relationships and resolving business issues with health plans, provider group or hospital systems preferred. ESSENTIAL SKILLS & ABILITIES Oral & Written Communication skills Problem Solutions Communication Research Time Planning Build Positive Relationships Educational Presentations Business Leadership Professional Collaboration Project Management Strategic Planning Interpersonal Relationship Management Time planning Work independently Skills Ability to work independently, Cultivate Relationships, Detail-Oriented, Interpersonal Relationships, Managing Deadlines, Oral Communications, Presentations Responsibilities Able to travel in service region, up to 75% of the time, Assists with development, implementation, and coordination of an effective quality assurance program, Conducts required site visits, audits or surveys and reports results, Coordinates provider network activities in the assigned region(s) and supports ongoing operations of the networks, such as contracting, data integrity, communications, and relationship management, Educates providers on new or changing programs administered within the enterprise, payment transformation initiatives, and primary care strategies. Assists less experienced representatives in educational initiatives as needed, Maintains and shares intimate knowledge of the changing healthcare dynamics impacting the Medicare provider community and the products and plans offered by the competitive payers, Obtains and maintains participating agreements with health care providers, secures applications for provider numbers, educates new providers, and provides the continuing education of established providers, Organizes time, travel, workflow and work independently assisting providers with inquiries and problems while working closely with other regions and functional areas to coordinate resolutions, Performs other duties as assigned, Provides guidance and technical instruction to less knowledgeable representatives, Researches and utilizes manuals, newsletters, and other source documents in order to resolve problems or respond to specific inquiries, Serves as a principle point of contact for business/financial relationships with providers for all lines of business, Takes the lead and participates in the development and strategy of provider programs and services, such as incentive and provider performance programs, clinical and quality engagement, data sharing, documentation and coding, Star Ratings and HEDIS performance while improving the member experience Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross has been named one of central Arkansas’ "Top Work Places" by the Arkansas Democrat-Gazette and has earned a top ranking in the large business category multiple times since 2012. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and even education of our employees. We offer many great incentives such as: Tuition reimbursement because we value education. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill (onsite cafeteria) to help promote healthy eating. Incentives for wellness education and exercise. We Love the Family Environment The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Truly a family atmosphere. Employees go out of their way to help fellow employees in times of need. We Love our Community At Arkansas Blue Cross, our employees care about their community and work together to help others. Our employees often volunteer at charity walks/runs. If you see a gathering of Blue T-shirts at an event, you are probably seeing our Blue team! Our employees organize fundraising events for a variety of charities. From scheduled casual days, to supply collections, to selling treats for a cause, our employees are always helping others. Whether it is within our state, around the world, or happening to one of our own, when disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.