To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Flex Job Summary The Manager Database Services is responsible for database administration for Arkansas BlueCross and BlueShield, BlueAdvantage Administrators and Health Advantage. In this role, the incumbent will be a champion to drive the IS&T transform from technology-centric organization to become an indispensable partner of business by creating business value and responding rapidly to changing business requirements. In this position, the manager manages the day-to-day operations of the aforementioned team and leads new Database design, maintenance and implementation activities. The manager is responsible for implementing a single and cohesive Database Administration organization. Significant priority of this role is to implement the cross-platform application architecture, people, and processes to increase organizational capacity and create business value. The manager collaborates with business by leveraging technology to gain competitive advantage in the marketplace. Requirements EDUCATION Bachelors degree in computer science, management information systems, business or related field. In lieu of degree, five (5) years' technical experience with operations and procedures including configuring, tuning monitoring, securing, and managing a virtual infrastructure will be considered. CERTIFICATIONS & LICENSES none EXPERIENCE Minimum seven (7) years’ experience in Database Design and Implementation, Project Management (SCRUM AGILE Framework), OR applicable Masters degree in related field with above stated experience. Minimum two (2) years’ leadership experience (role, project management, team, etc.) Minimum five (5) years' technical leadership experience managing Database Services Design, Implementation, and Support teams. In-depth knowledge of Data Processing, Electronic Data Interchange, Database Administration and Cloud based technologies. Knowledge of traditional and cloud technology infrastructure Knowledge of ITIL v4 or later framework. Experience with a Blue Cross Blue Shield Plan, Commercial Carrier, Managed Care, or other health insurance related company preferred. ESSENTIAL SKILLS & ABILITIES Coaching Leading Problem Solver Compelling Communication Continuous Learning Creating a Culture of Trust Customer Focus Driving Execution Driving Innovation Skills Responsibilities Analyzes and evaluates user requests for Database Administration Services and Support. Defines present business and technical operations. Determines user needs. Makes recommendations on procurement of hardware/software setup., Analyzes performance, availability, reliability and accuracy for each supported technology. Makes recommendations for improvements., Assists in identifying priorities and preparing resource requirements for each project or program. Monitors on-going and individually scheduled projects. Reviews pending project lists to determine the status of tasks. Contacts necessary vendors and users to ensure projects remain on schedule. Updates reporting mechanisms based on a project's progression., Becomes knowledgeable of and adheres to ABCBS Information Systems and Technology standards and policies., Develops Disaster Recovery and Business Plans., Ensures adequate and timely reporting of the status of all active and scheduled projects and key performance indicators including SLAs. Generates and presents periodic management reports to appropriate committees and provide recommendations as to organizational changes or issues related to strategy by leveraging the project and portfolio management system., Ensures development and sharing of best practices across all of IS&T to create an efficient organization. Remains abreast of industry changes and enhancements, as well as product capability and availability., Ensures that all infrastructure changes and additions are subjected to a thorough quality assurance process before migrating to production to improve quality the systems delivered to business. Ensures a consistent and effective change management process is used to migrate all infrastructure modifications to production environments., Evaluates new hardware and software products. Requests and receives evaluation copies of new hardware, software, and communications packages. Informs Manager IT Support Services and affected or interested parties of product quality, efficiency, and availability., Functions as a task force or committee member as approved by the division manager of IT Support Services. Performs technical duties as assigned as a member of Corporate/individual groups established to enhance the Database Administration processing function., Identifies opportunities for the appropriate and cost-effective investment of financial resources in Infrastructure systems and resources, including staffing, outsourcing, purchasing, and in-house development. Contributes to and supports the Enterprise strategic and operational planning process to include total quality management philosophies., Implements and ensures adherence to information security office recommendations, ABCBS Security Incident Response Process and ABCBS Systems Security Plans., Improves capacity utilization and eliminating unnecessary waste and overhead by removing duplication of effort, reducing rework, cross-training and repurposing resources by maximizing cross-platform synergies., Manages, supports, and maintains continuous delivery of day-to-day infrastructure services (“Keep the lights on”) through proactive monitoring and analysis of service level agreements and key performance indicators or metrics., Manages the hiring, coaching/training, employee development and performance management of assigned team and performs data-driven performance evaluations., Plans, organizes, and manages a competent staff in order to implement and maintain effective applications and processes within the team to meet enterprise, government, and customer priorities, objectives and commitments. Manages, plans, and organizes staff in an efficient and effective manner to increase business agility, efficiency, customer centricity and support the business, vendors, partners, local and state government constituents. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross has been named one of central Arkansas’ "Top Work Places" by the Arkansas Democrat-Gazette and has earned a top ranking in the large business category multiple times since 2012. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and even education of our employees. We offer many great incentives such as: Tuition reimbursement because we value education. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill (onsite cafeteria) to help promote healthy eating. Incentives for wellness education and exercise. We Love the Family Environment The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Truly a family atmosphere. Employees go out of their way to help fellow employees in times of need. We Love our Community At Arkansas Blue Cross, our employees care about their community and work together to help others. Our employees often volunteer at charity walks/runs. If you see a gathering of Blue T-shirts at an event, you are probably seeing our Blue team! Our employees organize fundraising events for a variety of charities. From scheduled casual days, to supply collections, to selling treats for a cause, our employees are always helping others. Whether it is within our state, around the world, or happening to one of our own, when disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.