Reports To: Chief Operating Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide strong leadership to ancillary services staff, including hiring, training, and performance management.

• Foster a positive work environment that encourages teamwork, professionalism, and continuous improvement.

• Oversee the day-to-day operations of ancillary serves, including scheduling, resource allocation, and workflow management.

• Develop and implement efficient processes and procedures to optimize productivity and ensure high-quality patient care.

• Collaborate with other clinic departments to streamline interdisciplinary workflows and enhance overall clinic operations.
• Investigate and address any issues or complaints related to ancillary services in a timely and efficient manner.

• Identify opportunities for revenue growth and cost containment while maintaining high standards of service delivery.

• Ensure that ancillary services are delivered in a manner that meets or exceeds patient expectations for quality, safety, and satisfaction.

• Implement/Enhance patient-centered practices to enhance the overall patient experience and promote patient loyalty and retention.

• Solicit feedback and use it to drive continuous improvement efforts within ancillary services.

• Must demonstrate and show kindness in all interactions and ensure people leave interactions with you happier.
• Act with integrity in every way.
• Experience in healthcare management and strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
• Excellent organizational, time management, and multitasking skills, with a proven ability to meet tight deadlines.
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards.