To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Flex Job Summary Group Service Coordinator serves as the primary point of contact for Group Administrators, Agents/Brokers, and other Enterprise departments with providing the highest level of group service, support, education, and training for group benefits information, forms, claims, enrollment and/or billing issues in a thorough and timely manner. The incumbent is responsible for maintaining professional relationships with our group customers and affiliated external agents/agencies. In their daily job functions, the Group Service Coordinator should be the customer’s advocate to other internal stakeholders within our organizational structure to resolve inquiries, questions, and concerns. It is critical the position support and promote Enterprise tools and resources to improve internal processes and outcomes to achieve successful implementation of new business and retention of existing business. Requirements EDUCATION High school diploma or equivalent. LICENSING/CERTIFICATION Arkansas Health and Life Insurance License will be assigned, scheduled, and coordinated with regional management based upon specific business needs. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. EXPERIENCE Minimum three (3) years’ experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office. ESSENTIAL SKILLS & ABILITIES Planning Scheduling Training Oral & Written Communication Self-Motivated Team Player Interpersonal Communication Professional Judgement Active Listening Detail-Oriented Multitasking Highly Organized Customer Service Proficiency using Microsoft Word and Excel. Ability to work independently or with a team. **This is a flex role requiring several days in the office each week** Skills Active Listening, Customer Service, Detail-Oriented, Highly Organized, Interpersonal Communication, Microsoft Excel, Microsoft Word, Multitasking, Planning, Professional Judgement, Scheduling, Self-Motivated Team Player, Training, Verbal Communication, Work independently or with a team, Written Communication Responsibilities Communicates effectively while promoting enterprise administrative tools and resources to external users., Maintains and documents pertinent information through the Inquiry Tracking System or other issue/marketing database, this includes call tracking notes. Provides timely updates, feedback and concerns within their team and management structure., Maintains knowledge of any changes with enrollment regulations, underwriting policies, benefits, products, and administrative guidelines to assure effective service., Performs other duties, as assigned, Provides issue resolution, education, training and support to Group Administrators and agents/agencies regarding group benefit information, forms, claims, policies & procedures, enrollment and billing issues in a thorough and timely manner. Certifications Arkansas Insurance License Life & Health - Arkansas Insurance Department Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross has been named one of central Arkansas’ "Top Work Places" by the Arkansas Democrat-Gazette and has earned a top ranking in the large business category multiple times since 2012. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and even education of our employees. We offer many great incentives such as: Tuition reimbursement because we value education. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill (onsite cafeteria) to help promote healthy eating. Incentives for wellness education and exercise. We Love the Family Environment The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Truly a family atmosphere. Employees go out of their way to help fellow employees in times of need. We Love our Community At Arkansas Blue Cross, our employees care about their community and work together to help others. Our employees often volunteer at charity walks/runs. If you see a gathering of Blue T-shirts at an event, you are probably seeing our Blue team! Our employees organize fundraising events for a variety of charities. From scheduled casual days, to supply collections, to selling treats for a cause, our employees are always helping others. Whether it is within our state, around the world, or happening to one of our own, when disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.