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What you'll do:
Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services.
Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed.
Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format.
Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets.
Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts.
Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues.
Performs quality reviews and provides timely feedback to management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma required.
4 years of fraud prevention/detection experience in a financial services environment.
Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
Strong attention to detail and high concern for data privacy and accuracy.
Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.
Advanced knowledge of Microsoft Office products.
General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
Knowledge of federal laws, rules, and regulations to include:Reg CC, Reg E
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
by Jobble
Full Time
$37k-46k (estimate)
04/26/2024
05/12/2024
usaajobs.com
SAN ANTONIO, TX
<25
2011
<$5M
Insurance
At USAA, our mission is more than just words its the reason we do what we do. Our goal is to be the military communitys provider of choice for insurance, banking, financial products and advice. Take a look back at our history and youll see a strong track record of providing members with the highest level of care and support. And were proud to continue helping them achieve better financial futures. Its that kind of dedication thats helped us grow to more than 35,000 employees. Share our passion for serving those who serve? Whether youre connected to the military or not, were always looking for... talented individuals to join our team.
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