LOGISTICS ADMIN

Position Purpose and Objectives

Work directly with our customers and vendors to book loads, negotiate rates, ensure timely pick-up and delivery, enforce safety/compliance, and maintain relationships. Our environment is fast-paced, customer-focused, and results-driven.

Essential Job Functions

• Develop and maintain excellent customer service to internal and external customers.
• Prepare documents for shipping both domestic and international.
• Enter data into operational tracking systems.
• Get competitive shipping quotes for parcel and freight.
• Track orders.
• Review and process purchase orders
• Develop cross-training documentation and provide training to staff to ensure adequate skills to perform as backup in shipping and receiving departments, as necessary.
• Assist in the annual inventory process.
• Document any damaged goods received and work with appropriate channels until full resolution.
• This job description in no way implies that these are the only duties to be performed by the logistics specialist. At all times personnel may be required to perform any other duties and tasks at the request of the supervisor or manager.
• Provide outstanding customer service by handling and responding to all customer inquiries promptly and accurately.
• Investigate and resolve all shipment-related issues to ensure on-time pickup and delivery.
• Provide accurate and timely updates to customers throughout the shipping/delivery process.

• Adhere to Cyber Security Policies

Knowledge, Skills, and Abilities Required

• Accurate typing skills and/or data entry skills.
• Basic proficiency in Microsoft Office, Excel, QuickBooks, internet, UPS
• Ability to add, subtract, multiply, and divide.
• Responds promptly and professionally to customer needs.
• Read, write, and speak English fluently.
• Read, comprehend, and write basic correspondence.
• Effectively present information one-on-one or in small group situations.
• Identifies and resolves problems promptly.
• Balances team and individual responsibilities.
• Punctuality and dependability are required.
• Organization skills
• Open to learn new skills and adapt to changing needs.

Working Conditions

• Office environment.
• Strong interaction with others.

Minimum Qualifications

• 2 years of shipping/order processing and logistic experience.
• Excellent communication skills.
• Experience building and maintaining relationships.
• Proficient in Microsoft Office products and QuickBooks.
• Basic shipping/logistic verbiage.

Success Factors

• Self-motivated, works well under stressful conditions. Works well with diverse teams. Displays a positive attitude and a strong desire to learn.

Pay Transparency

 $37,400 to $41,600

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Paid Time Off and Holidays
• 401k Retirement Plan with 3% Employer Contributions
• Life (Company Paid $10k) and Accidental Death & Dismemberment (AD&D) Insurance Employee paid)

About USA Roller Chain and Sprockets: 

"Not Just a Supplier, an Industry Consultant"

We are a family-owned and operated medium-sized industrial power transmission supplier that has made a point to become one of the industry's most knowledgeable and effective PT distributors. Having a supplier is one thing; having the USA Roller Chain & Sprockets team on your side is a different ball game! We source and buy parts as if using them on our equipment. We service clients all around the globe, ranging from end-users to resellers and OEMs. We have an extensive inventory and a specially selected manufacturing network to bring our customers high-quality products at competitive pricing. You won't find another group of family and friends more eager to work towards and earn your business!