This position reports to a department manager. The position performs tasks associated with measuring, collecting, and analyzing data that will be used in supporting special projects to improve product quality. Primary/routine tasks are to provide process and problem-solving support that could be related to waste/scrap reduction. Position requires utilization of problems solving tools identified in a Lean Sigma culture. Principal Duties & Responsibilities: Reviews Quality documentation and monitors such documents to ensure they are accurate, complete, and reflect most up-to-date regulations. Carry out proper tests and controls aimed at verifying product conformity, starting from incoming inspection on raw materials to final test on finished goods. Analyze processes and identify areas of improvement to ensure RTFT (Right the First Time) goals are achieved Directly manage customer visits/audits and be the team leader for customer claims management and resolution. Provides technical expertise and hands on support on Quality matters to operations. Interprets applicable regulatory regulations, makes conclusions, and issues technical reports of findings. Provides mentoring, coaching, counseling, and training to employees regarding quality Initiates and drives continuous improvement projects/activities/programs as a result of risk assessments. May liaise with external vendors, contractors, or suppliers to ensure that their products or services meet the organization's quality standards. Study standards and specifications, extract the information necessary for production and quality assurance, popularize and distribute them. Develop/maintain manufacturing procedures for equipment, distribute and revise procedures, participate in training in manufacturing procedures. Know the characteristics of the products made/installed (construction, tolerances, surface finish, production speed, customer performance, etc.). Work with Plant, Product and Field Engineers to improve products as well as manufacturing methods and procedures. Monitor the performance of external providers, and collaborate with suppliers to improve their quality and performance Interact with customers, Sales, factory and field employees to ensure product compliance and continuous improvement with them. Organize and manage the multidisciplinary Kaizens of continuous improvement Responsible for product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis and corrective action management. Participate and/or lead field failure investigations on cable, cable system components such as terminations, splices, and link boxes. Knowledge/Skills/Abilities: A working knowledge of international and market specific quality requirements. Including but not limited to: ISO 9001 UL CSA Strong organizational & planning skills Excellent analytical & problem-solving skills Fluent in English Strong understanding continuous improvement tools (Lean and/or 6 Sigma certification preferred) Proficient with Excel, PowerPoint, Word and other standard computer applications Excellent interpersonal & communication skills (oral & written), able to interact with all levels in the organization Technical understanding of electrical cables and/or systems Required Qualifications: Bachelor’s degree in engineering, or other related field. 3 years of direct Quality experience including quality engineering, root cause evaluation, standards and procedural development, auditing, and training. Experience in a manufacturing environment, preferably in a supervisory role Work Environment/Physical Demands: Works out of a normal manufacturing environment with standard office equipment available. Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently. Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis. Travel within the US may be required Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian Group are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I page to learn more about Prysmian Group’s commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com. https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector. We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.