Duties

Major duties include but are not limited to:

• Advise applicants of the health care benefits they are legally entitled to.
• Initiate administrative processes for establishing care, and notify appropriate healthcare personnel accordingly.
• The incumbent is required to keep abreast of the frequent changes in laws, regulations and/or other pertinent directives that change medical benefits and entitlements.
• Educate and counsel veterans, families, and agency employees regarding veteran entitlement to healthcare benefits.
• Receives, reviews, and processes new recurring applications for Medical, Dental, Behavioral Health, Geriatrics and Extending Care, Diagnostic and Therapeutics, inpatient, outpatient, and Long-Term Care services.
• Verify eligibility for care utilizing primary sources including but not limited to HINQ, VIS, and/ or military discharge papers.
• The incumbent will educate Medical Center and CBOC staff about patient benefits specific to each sharing agreement to facilitate appropriate and timely delivery of health care services within the scope of the agreement.
• Responsibilities include financial data collection, data entry, analysis, and interpretation of initial and subsequent annual veteran financial assessments.
• Prepare Means Test reminder letters; provide the National Health Eligibility Center with current authenticated financial assessments; monitor, trend status of incomplete means tests providing follow-up activities when required.
• Provide veterans with billing information and serve as primary contact for billing issues; includes research, identification, analysis, and resolution/reconciliation utilizing the VISTA billing software to research individual billing information.
• Determine eligibility for travel at government expense, based upon applicable federal regulations and policies.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:

  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • Resume
  • SF-50/ Notification of Personnel Action

  Documents Required:
  

  • Resume

  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

• How to Apply

  All applicants are encouraged to apply online.
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/27/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12350633.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Erika Weisbrod

  Phone

  680-216-8337

  Email

  Erika.Weisbrod@va.gov

  Address

  Syracuse VA Medical Center
  800 Irving Ave
  Syracuse, NY 13210
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.