POSITION SUMMARY Perform routine daily functions in support of Finance Shared Services. Standard responsibilities will be transactional in nature and consist of data entry, account reconciliations, first touch customer contact and resolution.
JOB RESPONSIBILITIES
First point of contact for inbound and outbound customer calls. Facilitate resolution as needed (process a payment, provide an invoice, or statement copy) or forward to the appropriate point of contact.
Research and resolve as needed to reconcile account issues
Complete outbound collection calls on past due customer accounts as assigned.
Maintain all account and customer detail information accurately in our database
Develops and maintains an excellent working relationship with members of team, within and outside the department, to ensure we exceed the customer’s expectations with the objective of exceeding the goals and vision of the company.
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned
QUALIFICATIONS
Associates Degree required.
Two years of related work experience required
Excellent verbal and written communication skills with the ability to communicate detailed information in a clear, easy to understand manner.
High level of proficiency in working with Microsoft Office products including Word, Excel, and Outlook.
Display strong analytical, organizational, time-management, and problem-solving skills.
Above average cognitive and numerical aptitude.
Has above average attention to detail and high degree of speed / accuracy in data entry
Demonstrated conflict resolution and negotiation skills.
Demonstrated credibility with team and business partners.
Exercises sound judgement and adherence to department policy and procedures.
Demonstrates process improvement mindset.
U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .