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Customer Service Representative III
Milan,IL
months
Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.
Shift and hours : Mon-Fri - : pm (some holidays are required)
Training schedule : Mon-Fri : - pm
Description :
This is not an inbound call center position.
Requirements :
Preferred :
Visa sponsorship is not available for this position now or in the future.
Description :
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes;
provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff.
DUTIES : Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues.
Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues.
Assists supervisors in the continuous improvement of the customer service delivery process. Conducts customer service training for entry level staff.
Documents customer interactions and product / service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
Last updated : 2024-04-30
Full Time
IT Outsourcing & Consulting
$39k-49k (estimate)
05/01/2024
05/06/2024
ustechsolutions.com
JERSEY CITY, NJ
1,000 - 3,000
1977
Private
MANOJ AGARWAL
$200M - $500M
IT Outsourcing & Consulting
US Tech is an on demand staffing company that provides workforce solutions to business customers.