Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Customer Enablement Trainer Customer Enablement Trainer - Overview Role The SessionM Customer Success Team is looking for a highly motivated training and content manager to design a training program, deliver customer-facing training and enable internal teams. In this role, you will own and develop a training program for external customers to ensure they are equipped with the proper knowledge, documentation, and skills to navigate the platform. Additionally, we are looking for someone to manage internal enablement and training to enhance the knowledge and skills for our Customer Success Team. This is an exciting opportunity for someone who has a passion for teaching and helping others learn and achieve their goals. Responsibilities Include •Build and implement a customer-facing training program •Deliver monthly client-facing training and webinars that are easy to absorb to a wide variety of business and technical users •Create customer-facing training materials that are easily digestible and engaging, including videos, audio recordings, learning paths, quizzes, infographics, etc. •Identify ways to educate various customer personas at each stage of the customer journey and create customized learning paths •Support CSMs by running ad-hoc training sessions based on specific customer needs •Manage end-to-end training events and logistics, including upfront registration, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations •Work closely with product teams to ensure training curricula is always up-to-date and capture new features as needed •Own internal enablement and training for the CS Department •Build out improved new hire onboarding programs, working closely with stakeholders for each team to capture 30/60/90 plans All About You •2 years content development or customer training experience, preferably on a SAAS platform •Basic understanding of Guru or other knowledge base systems •Experience learning and training others on complex technical platforms •Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment •Ability to write clear, engaging, and effective training content •Experience using data to inform and continually adjust content management and delivery •Exceptional presentation skills In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.