Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. This role is responsible for maximizing customer satisfaction by effectively executing all assigned Convergint Technologies projects, assisting the Operations Manager, and overseeing Project Managers and/or Service Coordinators in all aspects of the project. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project Executive.

You are concerned with the larger picture of a portfolio of projects, including monitoring the strategic program, project goals and project performance on our most complex and high value projects.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Policies Development for Managing to Executed Margin: Develop, implement, and enforce policies regarding project/job estimating, measurable customer acceptance criteria, customer hand off from sales to delivery and change control management.
• Project Planning: Collaborate with stakeholders to define project objectives, scope, deliverables, and timelines. Develop comprehensive project plans, including resource allocation, budgeting, risk assessment, and mitigation strategies.
• Project Execution: Lead project teams in executing project plans effectively and efficiently. Monitor project progress, ensure adherence to timelines and quality standards, and manage any changes or deviations that may arise. Maintain open lines of communication with team members, stakeholders, and clients.
• Stakeholder Management: Establish strong working relationships with project stakeholders, including customers, internal teams, and external vendors or contractors. Identify stakeholders' needs, expectations, and concerns. Communicate project updates, risks, and issues promptly and effectively. Ensure customer satisfaction and manage stakeholder expectations throughout the project lifecycle.
• Resource Allocation: Coordinate and allocate resources required for project execution, including personnel, equipment, and materials. Work closely with department heads and resource managers to ensure the availability and optimal utilization of resources. Monitor resource allocation and make adjustments, as necessary.
• Budget Management: Develop and manage project budgets, including cost estimation, tracking, and control. Monitor project expenses, track budget variances, and implement corrective actions when needed. Ensure projects are delivered within budgetary constraints while maintaining quality and meeting client requirements.
• Risk Assessment and Mitigation: Identify project risks and develop mitigation strategies to minimize their impact. Proactively monitor and address potential risks throughout the project lifecycle. Implement risk management processes, including risk identification, assessment, and contingency planning.
• Quality Assurance: Implement and enforce quality control measures to ensure project deliverables meet the required standards. Conduct regular quality reviews, perform inspections, and verify compliance with project specifications and industry best practices. Identify opportunities for process improvement and implement corrective actions as needed.
• Reporting and Documentation: Prepare and present project status reports, progress updates, and key performance indicators to stakeholders and senior management. Maintain accurate and up-to-date project documentation, including project plans, schedules, budgets, and risk management reports.
• Team Leadership: Lead and motivate project teams, ensuring effective collaboration and communication. Provide training, guidance, support, and mentorship to team members. Foster a positive work environment that encourages creativity, accountability, and professional growth.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Strong project management skills, including project planning, execution, and monitoring.

• Excellent leadership and team management abilities, with the capacity to inspire and motivate teams to achieve project goals.
• Solid understanding of project management methodologies and tools.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving capabilities, with a keen attention to detail.
• Proficiency in project management software and tools.
• Knowledge of industry-specific regulations, compliance requirements, and best practices.
• Ability to work well under pressure and manage multiple projects simultaneously.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: College degree, trade school or equivalent experience

• Bachelor's degree in business administration, project management, construction management, or a related field

Minimum Experience: Proven experience as a Project Manager, Project Executive, or similar role, preferably within security integration or adjacent industries

Preferred Experience: (but not required):

• A master's degree or professional certification in project management is preferred

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.