Position Overview:

The Office Supervisor is responsible for supporting all providers within the medical division through leading and managing the front desk team, medical staff, and ensuring office compliance. They are responsible for implementing and enforcing policies & procedures regarding all aspects of managing and operating the front office including Human Resources and Operations in a medical office. Occasional travel for business is required.

Required Education, Skills and Experience:

Four-year degree in an applicable field or equivalent combination of education and experience

Minimum 4 years of experience as a medical office manager

Minimum 4 years of managing a team of 15-20 personnel

Strong working knowledge of medical insurance and billing

Excellent written and verbal communication skills

Must have excellent customer service skills

Ability to establish and maintain effective working relationships with patients, employees, and the public

Medical Practice experience

EHR/EMR Experience

Strong customer service orientation

Able to work in a fast-paced and demanding work environment

Technologically savvy; must also have a working knowledge of computers and Microsoft Office products to include:

Microsoft Windows

Google documents

Word

Excel

Detail-oriented and effective at multitasking

Organized and able to conduct oneself in accordance with employee manual

The ability to uphold HIPAA compliance is mandatory.

Must exercise good judgment and discretion

Ability to write well and communicate with corporate colleagues, providers, and patients as needed

Essential Functions/Responsibilities (other duties may be assigned):

Being a Team Leader on special projects

Create and maintain a positive working environment

Field patient and employee questions and concerns

Queue management

Maintain monthly inventory

Employee organization & management

Oversee daily office operations

Ordering supplies

Maintaining multiple doctors’ regular and on-call schedules

Build maintenance point of contacts

Manage daily deposits and bank runs

Managing office time keeping

Facilitate new employee orientation and training

Conducting interviews and staffing the office as the need arises

Maintaining accounts payable and accounts receivable

Cover front desk and Medical Assistant’s as needed

Other duties as assigned.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)