Overview

Job Highlights

• Data entry into scheduling and billing software for all incoming surgical cases received from facilities and surgeon office staff via email, fax or phone calls.
• Identify and resolve any discrepancies, conflicts, or missing information through communication with facilities and surgeon office staff.
• Post cases according to division specific requirements to include general patient demographics, procedure, diagnosis, location, time of case and estimated time required for completion.
• Communicate with various internal and external clients (Anesthesia providers, facilities, surgeon’s office staff, and patients).
• Make assignments as directed by physician scheduler or scheduling team member.
• Notify all providers of his/her daily schedule according to division requirements.
• Collaborate with other divisions for cross coverage needs.
• Provide backup/float coverage for other divisions as needed.
• Performs other duties as assigned

Qualifications

• Excellent verbal and written communication skills.
• Professional telephone/email/text etiquette.
• Excellent customer service/communication skills.
• Basic knowledge of medical terminology.
• Ability to work independently and with others to coordinate workflow.
• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Ability to efficiently collect, organize, and maintain data.
• Ability to handle and solve problems under pressure.
• Dependable and committed with a positive attitude and pleasant disposition.
• Accurate data entry skills with attention to detail.
• Strong computer and basic office skills (fax/email/phone).
• Proficient in MS Office, including Outlook, Word, and Excel.
• Ability to read, write, and speak English

• High School graduate or equivalent required
• Proficiency in medical terminology required
• Previous medical experience preferred
• Associate or bachelor’s degree preferred
• Surgery scheduling experience preferred
• Other healthcare related experience will be considered

• Requires prolonged sitting at a computer.
• Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
• Requires dexterity to type 35-50 wpm.

• Work performed in office environment
• Involves frequent contact with physicians, leadership, facility and medical office staff.
• Work may be stressful at times
• Interaction with others is frequent and often disruptive