POSITION OVERVIEW 

The Crime Victims Case Manager is responsible for direct service provision to victims of domestic violence. Direct services include individual and group trauma-informed counseling, criminal justice advocacy, information and referrals and assistance with crime victim compensation claims. Candidates must demonstrate sensitivity to issues related to domestic violence. The Case Manager will make all necessary linkages to community-based organizations and governmental agencies to provide appropriate referrals to address clients’ needs. Office is located in Queens, NY however candidate would need to be flexible to commute throughout NYC on a hybrid schedule.

Salary: $42,000 - $47,000

MAJOR DUTIES AND RESPONSIBILITIES

• Conduct intakes and assess needs of survivors of gender-based violence including those who are victims of crime with a client centered and trauma-informed approach.
• Engage clients in initial and ongoing treatment processes, through individual and group counseling.
• Deliver all identified services including safety planning, victim advocacy, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance advocacy and assistance with crime victims’ compensation claims.
• Provide information and referrals to appropriate legal services, social services, mental health services and other related services to meet the needs of clients.
• Build and maintain relationships with local social services, legal services, and law enforcement agencies.
• Participate in various local domestic violence committees and coalitions.
• Provide ongoing client emotional support by facilitating support groups and providing individual crisis counseling.
• Regularly assess the safety and well-being of clients.
• Maintain digital records of direct services provided to clients and submit monthly reports.
• Community outreach and education about services available for victims of domestic violence.
• Participate in training seminars conducted to enhance and develop clinical skills with the client population.
• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Other duties as requested based on department, program and/or organizational needs.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelors’ degree in Human Services required.

REQUIRED SKILLS AND EXPERIENCE

• Bilingual candidates strongly encouraged to apply
• Two (2) years of counseling experience, preferred.
• Three (3) years of crisis counseling experience preferred victims of domestic violence, and experience and demonstrated skills in group counseling.
• Thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
• Strong commitment to equity and social justice including a focus on self-awareness and engagement of continuous learning around issues of diversity equity and inclusion; high level of Emotional Intelligence (EQ)
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
• Strong organizational skills that reflects an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communications and written skills, and the ability to develop positive and productive relationships.
• Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Must have the ability to be flexible with work schedule due to program needs.
• Acknowledge and application of self-care and work-life balance for self and others.

All new hires, interns and volunteers must provide proof of COVID-19 vaccination prior to their start date unless they have requested a reasonable accommodation for medical, disability or religious reasons from URI’s People & Culture, peopleandculture@urinyc.org.