JOB TITLE: Medical Assistant

EMPLOYER: Urgent Care of Longwood, Primary Care of Florida, Leaf Medical Group.

DEPARTMENT: Clinical

REPORTS TO: Lissette

SUMMARY: Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, patient intake, and assisting with administrative functions.

DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for appointments/procedures; conducts interviews with patients, measures vital signs, and records information in PEMR.
• Performs EKG tests on patients as provided by established protocol.
• Maintains nursing stations and examination areas in a manner consistent with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials.
• Receives and screens telephone calls.
• Schedules patient appointments.
• Coordinates patient flow.
• Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy.
• Participates in quality improvement and utilization review activities.
• Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.
• Applies safety principles as identified by established policy.
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management; ensures compliance with HIPAA, federal, state, and local regulations.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
• Review the schedule two days ahead, for auth, special instructions, and reports/ results.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent.
• Completion of formal training program as a medical assistant in clinical setting.
• Must possess current CPR certification.
• Knowledge of medical terminology.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgement with the ability to make timely and sound decisions.
• Prior experience as Medical Assistant 1 year minimum.
• Bilingual skills required, must speak both English and Spanish.
• Dependability is a huge deal breaker.

COMPETENCIES:

• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service- Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patients’ feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Ideal candidate - Medical Office Medical Assistant - Certified Medical Assistant - CMA - Phelbotomist - Phelbotomy - Healthcare.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care
• Urgent Care

Schedule:

• Monday to Friday

Application Question(s):

• Do you have Medical Assistant experience?
• Can you work Monday through Friday 8:30 am - 5:00 pm?

Language:

• English and Spanish (Required)

Work Location: In person