Front Desk Supervisor URGE FITNESS

Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You’ll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at URGE FITNESS!

What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.

What You’ll Do:

URGE FITNSS is seeking a Front Desk Supervisor who has excellent communication and customer service skills. The supervisor primary responsibility is to "own the front" and "control the crowd".

They responsible for greeting guests as they enter and exit the facility, checking in/ scheduling sessions, making/answering phone calls, and directing callers to appropriate personnel. They must respond quickly and effectively to customer needs. The front desk is the first point of contact for current and prospective members and, therefore, must be supervised by individuals that possess an array of competencies and the capacity to carry out multiple functions in a timely manner.

The Front Desk Supervisor duties include, but are not limited to:

• Reports directly to club General manager to assure club is running efficiently.
• Directing phone calls to their respective destinations, contribute 50-100 outbound member/prospect calls per day.
• Annotating clear and concise messages within club systems (ASF,Clubos, and more)
• Onboarding new hires.
• Oversee staff to ensure job duties are being performed per procedure.
• Managing blend bar and smoothie sales.
• Communicate with all departments to get messages delivered.
• Schedule/confirm all daily appointments for sales team. Reports daily appts to GM.
• Social media management. Ensuring daily posting and correctly branded content for the club.
• Master contract entry and having the ability to train ALL staff on this skill.
• Check-in trainer and group sessions.
• Receive payments and run daily in-house collections.
• Remain aware of safety alert system and follow protocol.
• Cash reconciliation.
• Processing club mail, Cancellation and Freeze requests, answering billing and account questions.
• Shift coverage if call-outs.
• Staff scheduling and finding coverage for shifts.
• Updating inventory lists and Filling vending machine.

Front Desk Supervisor Qualifications

A Supervisor must have strong communication, interpersonal, and problem-solving skills. The Front Desk team is comprised of ambitious, career oriented individuals with strong interpersonal and organizational skills. The position relates very closely to our membership base so the candidates also must have a warm and friendly disposition. The position requires face to face as well as telephone and email communication.

What YOU will need:

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A “roll up the sleeves” mentality
• Light sales.
• Able to work the entire shift on your feet.
• Have past experience in retail, sales, fitness, and/or customer interaction would be preferred
• Ability to lead a team and be a team player.
• Strong communication, interpersonal, and problem-solving skills
• Warm and friendly disposition
• Experience with face to face, telephone, and email communications
• This is not a temporary position

Benefits:

• Discounted membership and on auxiliary services!
• 401(K) matching
• Flexible schedule
• Opportunities for growth
• Time-off

Job Type: Full-time

Must be able to work weekday nights (start time can be between 12pm and 3pm, must be able to work M-Friday until 9pm)

Experience:

• Fitness center front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Managerial Experience: 1 year (Preferred)

Work Location: One location

This is an excellent opportunity with great earning potential. Individuals must have a dynamic personality, have a passion for health and fitness, and possess the ability to lead and encourage others. Compensation will be hourly, commissions, and bonuses.

To be considered for this position, please email a resume AND cover letter tailored to this particular job opportunity.

Job Type: Full-time

Pay: $15.13 - $20.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Management/Leadership: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Ewing, NJ 08618: Relocate before starting work (Required)

Work Location: In person