OVERVIEW

An Assistant Shop Manager supports the service, selling, and business operations to achieve an engaging and inspiring environment. This includes collaborating with others on operational and visual needs as well as prioritizing development of the associate team.

RESPONSIBILITIES

Customer Experience 

• Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
• Collaborates with the Shop Manager and Artisans on the creation of an engaging visual experience that appeals to the customer
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
• Supports the Shop Manager in recruiting, hiring, and retaining top talent to build bench on the team
• Provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and development to protect the employee experience

Visual Business Operations

• Leads daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues
• Assists the Shop Manager in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to the Shop Manager

QUALIFICATIONS

• Terrain brand fan

• 2 years leadership experience

• Knowledge of home décor trends & gardening

• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

• Eagerness to learn and grow within the organization

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range. 

Benefits Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.