PLEASE JOIN US FOR AN OPEN CALL MONDAY & TUESDAY FROM 2:30-4:30PM at Urbanspace Vanderbilt230 Park Ave(Entrance on 45th and Vanderbilt)

• Monday, March 11th - HOSTS, SERVERS
• Tuesday, March 12th - HOSTS, SERVERS, BARTENDERS
• Monday, March 18th - HOSTS, SERVERS
• Tuesday, March 19th - HOSTS, SERVERS, BARTENDERS

Title: Host
Reports to: Management
FLSA Status: Non-Exempt
Hourly Rate: $18-$20/Hour

ROLEThe Host plays a large part in instilling a spirit of hospitality throughout the food hall, ensuring an exceptional guest experience with a focus on creating a warm and welcoming environment within which guests will want to come and visit us again and again.

ESSENTIAL JOB FUNCTIONS

1. Set a high standard for hospitality, leading by example
2. Run the door with the support of the General Manager
3. Responsible for managing the reservation book/wait list
4. Provide accurate wait times
5. Proactively communicate with guests to help ensure the flow of service in our food halls runs smoothly while also providing the best guest experience possible
6. Oversee that all proper information is distributed to kitchen, floor staff and FOH managers
7. Maintain a clean and organized work station
8. Know basic restaurant information: credit cards we accept, hours of operation, subways, reservation guidelines, and third party delivery orders

HOSPITALITY

1. Offering a warm and sincere welcome with consistent positive guest interactions (ie answering questions, providing updates)
2. Overseeing the flow of seating across server stations to ensure best possible guest experience with timely service and food
3. Taking an active interest in getting to know our guests and cultivating regulars
4. Thanking each guest on the way out with a fond farewell

SALES & MARKETING

1. Managing the reservation book/wait list to maximize revenue
2. Accurately quoting wait times and routinely grooming the reservation book to maximize covers
3. Able to provide high level information regarding our catering and events offerings and how to inquire after a booking with our team

OPERATIONS

1. Maintain constant door presence to monitor flow of service
2. Assist in coordinating service and preparation for shift (floor plan, seating strategy, VIP guest recognition, pre-shift meeting notes)
3. Work closely with the floor team to execute a smooth operation

EXPERIENCE

1. Minimum of two years of experience in a comparable position/industry

REQUIREMENTS

1. Must be able to fluently read, write and speak English
2. Excellent hospitality skills, warmth, empathy and engagement in the guest experience
3. Excellent multi-tasking ability and the ability to remain calm under pressure
4. Professional appearance, excellent interpersonal and communication skills
5. Ability to remain flexible, to accommodate special and unplanned situations
6. Strong computer/technology skills
7. Strong attention to detail, organization and follow-through
8. Sensitivity to confidential matters is required

PHYSICAL ABILITIES

1. Ability to frequently bend, lift and carry items weighing up to 45 pounds
2. Ability to remain standing and on floor during the entire shift (up to 7 hours)
3. Ability to handle a fast paced environment
4. Ability to bend and stoop to grasp objects
5. Ability to climb up and down stairs