Urban Wellness is all about creating an exceptional customer experience in a retail environment that's welcoming and pristine. We're looking for an Assistant Manager who shares our passion for customer service, is detail-oriented, and has a knack for leading a team. If you're ready to take on a pivotal role in our retail operation, keep reading.

QUALIFICATIONS

• Must be 21 years of age or older
• Must possess a bachelor’s degree or greater or equivalent work experience
• Must feel comfortable using various computer software
• Must be organized and attentive to detail
• Must have customer service background or experience
• Must possess people management skills.

DUTIES AND RESPONSABILITIES

• Train retail sales associates to align with Urban Wellness vision
• Train retail sales associates how to provide top quality customer service
• Train retail sales associates on our policies and procedures
• Supervise employees to ensure compliance with drug and alcohol-free workplace policies
• Review Bio Track software system daily for sales reports and any inconsistencies
• Create and manage working schedule for employees
• Manage all inventory with extreme detail and ensuring product is available for sale
• Report any issues of non-compliance of company polices to Manager

AUTHORITY

The Assistant Manager has the authority to make adjustments or modifications to most of the retail sales process’ to ensure company growth. The Assistant Manager is responsible for ensuring that the Retail Store location is always in pristine condition, for retail sales associates to provide top quality customer service. The Assistant manager has authority to delegate and enforce company directives. The Assistant manager will communicate and work with the Manager to determine appropriate steps of action. Assistant Managers have the authority to terminate non-executive employees only upon approval from Manager, CEO and COO.