Responsibilities

Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility including maintenance, repairs, fire safety, kitchen operations, and security during his/her assigned shift. He/she also works closely with the management team to optimize the delivery of program goals and client services.

Program/Facilities

• Supervises and provides leadership and training foroperations staff during his/her assigned shift.

• Performs duties of operations staff in their absence including but not limited to the cook, security, and maintenance positions. 

• Ensures the safety of clients and staff by complying with all safety requirements.

• Screens client arrivals for immediate needs, provides services and/or makes appropriate referrals, as mandated by program. 

• Supervises security staff during assigned shift.
• Assists in monitoring resident/client medication as required. 

• Supervises maintenance staff during assigned shift. 

• Supervises kitchen staff and operations as required by the program.

• Enforces building rules and regulations and reports discrepancies to the Director of Operations.

• Assists with client relocations as needed.

• Supervises and/or performs building security operations and front-desk duties, as needed.

• Performs emergency response including CPR defibrillator, AED and first aid, as needed.

• Assesses facility maintenance needs. 

• Reports emergency facility issues as required.

• Oversees all incident reporting and appropriate log entries during assigned shift, as required in the incident reporting policy.

• Works closely with the Director of Operations to monitor coverage of assigned staff to ensure compliance.

Qualifications

Education and Experience

• High School Diploma, GED or equivalent preferred. 
• Minimum of two years of building operations and security experience with at least one year of supervisory experience preferred.
• Experience with homeless, mentally-ill and substance abuse population preferred.

• Good verbal and written communication skills.
• Good interpersonal skills and ability to work independently or in a team.
• Good computer skills (Word, Excel, Outlook, etc.). 

Licenses

DHS Funded Programs:

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.

Non-DHS Funded Programs:

• Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems - S-95 or ability to obtain within three months of employment based on program needs.

All Programs:

• First Aid, CPR, AED - ability to obtain within three months. 
• Food Handler certification - ability to obtain within three months. 

• Valid Security Guard License.
• Valid driver’s license with clean driving record preferred.