The Assistant General Manager (AGM) is primarily responsible for working alongside the location’s General Manager (GM) to ensure successful daily operations, member retention, facility repairs & maintenance, front desk management, housekeeping management and support the execution of the company’s annual business plan in order to improve company viability and growth. The AGM will also assist the GM with team member engagement, including hiring, firing, and training.

This position is a full-time position scheduled for a minimum of 45 hours per week. The AGM reports directly to the GM. This job description is not all-inclusive, and all employees should refer to the Employee Handbook for further guidance. VIDA Fitness also reserves the right to modify this job description at any time with written notice to the employee.

The AGM will foster a respectful, collaborative, and inclusive workplace with free-flowing information. The AGM will listen and ask questions while remaining mindful of tone and body language. The AGM will participate in ongoing DEI training to improve these skills, celebrate diverse perspectives, and ensure equitable access to resources.

General Administrative & Management Duties:

Work collaboratively with the location’s GM to:

• Foster a diverse, inclusive, equitable, positive and collaborative environment for team members and members.
• Train, develop, supervise and support all team members in the interest of meeting and exceeding department goals.
• Cross-promote all departments and develop initiatives for further integration.
• Complete, file and submit all required documents to applicable Home Team members, when necessary, including new hire documents, payroll action forms, payroll, progressive disciplinary reports, coded invoices, service contracts, etc.
• Order all necessary supplies, goods and equipment.
• Handle member cancellations in a manner that is quick and responsive but committed to member retention.
• Run daily stand up and regular 1-on-1 meetings with department leaders and the membership team.
• Conduct annual performance reviews with all full-time staff.
• Participate in monthly P&L reviews and monthly kickoff meetings.
• Take inventory of fuel bar and gear shop goods on the last day of the month and deliver a report of inventory accounting to the Home Office by the 5thof the next month.
• Ensure that all team members, especially new hires, receive access to Paychex.
• Respond to member and customer inquiries/needs/requests in a quick and thorough manner, with respect to member retention and high-level customer services but also in respect of company policies, procedures and objectives.
• Remain keenly and consistently aware of customer attitudes and trends to meet and exceed the needs of an evolving market. Solicit regular input from suggestions, member focus groups, and daily informal conversations with members.
• Communicate future development, significant changes, and/or company philosophy to staff and members through approved communication vehicles and marketing plans.

Front Desk Management:

Serve as the lead manager of front desk (FD) operations by doing the following:

• Recruit, hire, train, develop, schedule, supervise (and fire when necessary) FD team members.
• Manage FD check-in processes to ensure member satisfaction and top-notch customer service, in consideration of the company’s friendliness goals.
• Manage the FD schedule with respect to established monthly budget, diversity and the location’s staffing needs.
• Serve at least 5 hours a week at the FD, to get a first-hand account of FD operations, friendliness, member engagement, production and execution of department initiatives.
• Note inventory, supply and goods deficiencies at the front desk on a proactive basis (daily, weekly or monthly), and submit order requests for those items to the GM.
• Conduct monthly front desk meetings and/or trainings to inform and develop team members, exchange operational feedback and build team comradery in the interest of achieving the department's revenue, check-in and friendliness goals.
• Communicate important policies, procedures, updates, reminders and new information on a daily basis (or as needed) to the front desk team using mass emails or messaging apps.
• Conduct daily audits of front desk team member clocked time, POS transactions and refunds, front desk (and fuel bar) operations, daily inventory and daily front desk checklists.
• Constantly identify manager on duty (MOD) talent within the front desk team, with respect to diversity and aptitude to handle all major operational needs.
• Work alongside GM to conduct monthly MOD meetings in the interest of professional development and to ensure that all MODs are up to date on the latest company information, sales campaigns, policies and procedures.
• Implement, audit and develop (as needed) all front desk training and operations documents, including the Front Desk Training Manual, Daily Inventory Par sheet, management contact lists, MOD & Management schedules, etc.

Housekeeping Management:

Serve as the lead manager of housekeeping (HK) operations by doing the following:

• Recruit, hire, schedule, support, supervise (and fire when necessary) HK associates to achieve the location’s cleanliness and member satisfaction service goals.
• Manage the HK schedule with respect to the department’s established monthly budget, diversity and the location’s staffing needs.
• Audit HK production on a daily basis by conducting regular facilities walk-throughs, reviewing HK checklists with housekeepers and constantly communicating with HK team members.
• Ensure that every HK receives training from the HK Director within their first 30 days of employment.
• Conduct monthly housekeeping meetings and/or trainings to inform and develop team members, exchange operational feedback and build team comradery in the interest of achieving the department's cleanliness goals.
• Note housekeeping inventory, supply and goods deficiencies on a proactive basis (weekly, monthly, quarterly) and submit order requests for those items to the GM.
• Serve at least 5 hours a week engaging in housekeeping tasks, to get a first-hand account of HK production, facility challenges and needs, cleanliness and member engagement.

Facilities Management:

Manage the location’s repair and maintenance (R&M) efforts by doing the following:

• Conduct daily walk-throughs of all facilities to note, assess and promptly address R&M needs.
• Promptly report all general R&M requests to the corporate facilities team via Prism.
• Promptly report all fitness equipment R&M requests to the corporate facilities team via Fitness EMS.
• Meet with Facilities Director on a recurring weekly basis to discuss outstanding R&M items.
• Lead cardio and resistance training machine assessments and manage necessary repairs in a time-sensitive, communicative fashion (to the team, members and service technicians.) This includes ensuring that all fitness equipment is tested once a week and posting detailed out of order signs on faulty machines.
• Submit service orders and orders for gym supplies to GM for approval in a time-sensitive, budget-conscious manner.
• Schedule regular evaluations and maintain accurate records for:

A. cardio, strength, and group fitness equipment

B. electrical, HVAC, plumbing and other essential equipment

• Create monitoring systems or procedures to detect problems immediately.
• Post official signs using the VIDA template on all out-of-order equipment explaining the issue, expected repair date, and providing contact information. Make same day repairs in-house whenever possible.
• Ensure closets and other storage areas are kept clean and organized.
• Ensure that all equipment is displayed in an orderly, aesthetically appealing fashion. This includes training the fitness floor attendants to immediately return equipment to its proper location when members fail to do so themselves.
• Supervise the safety and consistent cleanliness of the club in tandem with on site management and housekeeping objectives.
• Ensure the appropriate execution of preventative maintenance for all equipment and keep ongoing communications with the Director of Operations.
• Ensure that opening and closing staff submit the checklist daily.
• Maintain accurate logs for security, cleanliness, safety, member & employee incidents, smooth operations, training, and communication.
• Ensure that the Endless Pools are properly tested and treated at least four times daily.
• Understand all database and technology systems for personal reference and training purposes.

Membership Sales:

Work collaboratively with the GM to:

• Support the membership sales department by selling memberships, generating leads, leading tours and following up with new members.
• Ensure that the club is adequately staffed during all on-site and off-site prospect events.
• Hold membership staff accountable for reaching individual and club quotas.
• Assist with the completion of the daily sales recap, when needed.
• Hold membership staff accountable for scheduling 70% of VIDAfits.
• Ensure membership staff is regularly tracking guest traffic and generating member referrals using all required spreadsheets.

Finance Responsibilities:

Work collaboratively with the GM to:

• Manage, schedule, order and operate within monthly expense budgets.
• Code all invoices, submit petty cash reconciliation forms, and submit check requests.
• Understand, explain and address all items of the profit and loss report (P&L), including:
• Profit Margin (EBITDA / Total Revenue)
• EBITDA vs Previous Year
• EBITDA vs Budget
• Revenue vs Previous Year
• Revenue vs Budget
• Payroll ratios and trends by department; Payroll vs. budget
• Facility maintenance costs (R&M, Cleaning Supplies, Shower/Grooming/Towels)
• New membership sales and renewals
• Membership cancellations
• Non-dues revenue categories

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Fitness Management: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Reston, VA: Relocate before starting work (Required)

Work Location: In person