Join Our Team: Sales Concierge at Upward Management

Location: Sugarloaf, Maine – Embrace the breathtaking beauty of the Maine Wilderness, Mountains, and Coastal Areas with us.

Type: Full-Time/Part-Time (Flexible based on candidate suitability)

Department: Sales Concierge Team

Are you passionate about creating unforgettable guest experiences? Do you have a knack for recognizing sales opportunities without compromising on customer service? Upward Management is looking for a Sales Concierge who can blend the art of salesmanship with exceptional guest service in the stunning setting of Sugarloaf, Maine.

Your Role:

As a Sales Concierge, you will be the heartbeat of our guest experience, expertly handling reservations, upselling to enhance guest stays, and driving sales through both warmth and precision. Your role involves:

• Proficient management of reservation requests via phone, email, and third-party platforms.
• Engaging guests to plan and book unforgettable experiences in Maine's most picturesque settings.
• Utilizing every interaction to recognize and act on sales opportunities, enhancing guest satisfaction.
• Navigating administrative tasks with ease, from data entry to managing customer interactions records.

Who We're Looking For:

• Goal-Oriented Enthusiasts: You are driven by targets and the thrill of closing sales, but understand that the heart of our business is stellar guest service.
• Communication Maestros: Your ability to communicate effectively ensures that every guest feels valued and well-informed.
• Team Players: You understand the importance of collaboration and contribute positively to our team culture.
• Flexible Innovators: You’re adaptable and creative, ready to tackle challenges and seize opportunities for growth.

Requirements:

• High School Diploma or equivalent.
• Experience in sales is preferred but not strictly required – we believe in the potential for growth and learning.
• Basic computer and math skills, with proficiency in Microsoft Office.
• A balanced approach to sales and customer service, able to uphold company policies while ensuring guest satisfaction.

Benefits:

• Competitive pay with performance incentives.
• Flexible scheduling, with a potential focus on limiting weekend hours based on team dynamics and needs.
• A dynamic work environment where no two days are the same.
• Opportunities for personal and professional growth.

About Us: Upward Management's Sales Concierge Team is at the forefront of curating bespoke experiences for our guests in the natural splendor of Maine. We are committed to excellence in service, innovation in sales, and a supportive team environment.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Carrabassett Valley, ME 04947: Relocate before starting work (Required)

Work Location: In person