Job description

We are seeking a highly organized and customer-oriented Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring exceptional customer service.

Essential Duties and Responsibilities

· Ensure staff provides excellent guest services.

· Hire, train, coach, and discipline staff

· Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk

· Empower staff to successfully handle guest needs, special requests, and complaints.

· Ensure all guest service issues are resolved prior to guests leaving the property.

· Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures.

· Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager

· Strive to be innovative in new programs designed to maximize efficiency and increase productivity

· Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory

· Manage departmental expenses within budgeted guidelines

· Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Minimum of two years' experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.

· Knowledge of Opera computer system

·Ability to work a flexible schedule, including evenings, weekends and holidays.

·Superior customer service and public relations skills. Excellent organization and time management skills.

Language Skills

Ability to communicate clearly and effectively with customers, co-workers, and managers. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.

If you are looking for an exciting opportunity to contribute to a dynamic team while providing excellent customer service, we encourage you to apply for the position of Front Desk Manager.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Pay: From $35,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Dixon, IL: Relocate before starting work (Required)

Work Location: In person