Responsibilities:

• Check schedules and organize patient flow. 

• Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. 

• Collect patient information/history, taking vitals, performing screenings per provider guidelines. 

• Relay instructions to patients/families.

• Send/receive patient medical records in accordance with Health Insurance. 

• Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Prepare patient rooms, set up instruments and equipment according to department protocol. 

• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. 

• Clean according to scheduled maintenance program and keep appropriate records. 

• Manage inventory of supplies; restocking exam/procedure rooms.

• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). 

• Maintain strict confidentiality related to medical records and other data. 

• Comply with all UPMC Health System policies and procedures.

• Perform phlebotomy, EKGs, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.

• Answering calls and providing pertinent information including patient education as directed.

• Obtain lab/x-ray reports, hospital notes, referral information, etc. 

• Complete forms/requisitions as needed. 

• Schedule appointments. 

• Verify insurance coverage and patient demographics. 

• Prepare and manage charts to ensure information is completed and filed appropriately. 

• Other front office responsibilities, as required.