UPMC MedCall is hiring a Lead Transfer Center Coordinator. This position is a daylight/evening position and will require every other weekend and holiday. A Hybrid work schedule will be available after training. If you are looking to use your leadership and customer service skills in a fast-paced environment, this could be the perfect position for you!
Responsibilities:

• Supervise daily work of the Transfer Center Coordinators, including providing guidance for facilitating calls, collecting data, report preparation, and relaying information during shift.
• Ensure employee conduct that supports UPMC's goals is demonstrated at all times.
• Monitor the staff schedule for the Transfer Center Coordinators.
• Provide coverage for call-offs in the absence of a supervisor.
• Meet regularly with management staff.
• Assist management staff with quality reviews.
• Identify areas for improvement of process and function. Provide input for service improvements or efficiencies.
• Handle and document customer concerns/complaints and escalate to management as necessary.
• Make sound decisions regarding issues and escalate appropriately.
• Support department in operating and maintaining emergency notification software and emergency communication equipment.
• Display attention to detail and the ability to multitask.
• Make appropriate decisions based on the established protocols.
• Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
• Exhibit strong written and verbal communication skills.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.