Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Safety Specialist to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

The purpose of this position is to greet all customers, patients, and visitors. This position will conduct all safety searches on all patients and visitors who access the building. This position will also assist in managing the front desk as well as supporting the milieu as needed. This position will assist program leadership in development and implementation of safety management for the walk-in and residential environment.
Responsibilities:

• Participate in interdisciplinary activities such as staff meetings and other committees as assigned
• Report any situation that may impact safety of patients, visitors and staff immediately.
• Provides customer service to patients, visitors and staff
• Handles disruptive visitors and patients by verbal communication and de-escalation techniques using physical intervention as a last resort
• Demonstrates knowledge of mental health laws
• Answer telephones, direct calls provides information when appropriate.
• Completion of reports and incident documentation as necessary.
• Participate in orientation for new crisis staff
• Performs safety searches of all patients and visitors that enter the building
• Maintains a safe and secure environment through enforcement of UPMC policies, procedures, rules and regulations.
• Control evidence, valuables, lost/found as necessary.
• Respond appropriately to crisis situation as a team member.