Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Service Coordinator I to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. 

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Purpose:Provides mental health service coordination, according to the level of need, to a population of individuals with a serious mental health diagnosis. The primary function of Service Coordination is to provide professional assessment, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life which is manifested through stability in relationships, housing, and employment. This is done in accordance with the Agency's vision, mission, and values, and emerging mental health Recovery Principles. This position provides an essential recovery orientation.
Responsibilities:

• Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role to provide advocacy, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery.
• Develops relationships with the individual, their family, and other important people in their life.
• Assesses individual and family strengths and needs in a collaborative method.
• Develops an assessment based on strengths and needs.
• Promotes service planning efforts which result in developing, documenting, and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs.
• Completes assessments, service plans, and other required documentation utilizing collaborative documentation with the individual according to regulations.
• Convenes and facilitates interdisciplinary service planning meetings to include all relevant and appropriate natural and professional supports
• Ensures individuals needs are met.
• Assists individual and family to identify, link, access and coordinate such resources.
• Provides linkages to both internal and external resources.
• Provides culturally competent services with consideration for the individual's racial, religious, gender, sexual orientation, age and ethnic background and identification.
• Investigates new resources and communicates to involved parties prospective resources as a liaison on behalf of the individual being served.
• Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.
• Advocates for and with the individual being served to ensure responsiveness from natural, community, generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
• Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services.
• Maintains regular contact with individuals during hospitalizations and transitions of care. Maintains an accurate and timely record of Service Coordination activity.
• Records individuals being served and collateral contacts.
• Updates forms as needed.
• Reviews charts for compliance with regulations.
• All Service Coordinators are required to participate in the On-Call Service per department guidelines.