Contractors Steel Company, a growing steel service center that has been in business for almost 60 years, is looking hire an Inside Sales Representative to join our dynamic team! Successful candidates will have ideally worked in the steel industry (but not required) and have a solid level of experience with the types of specialized products and services produced by steel service centers.

We strive to build strong relationships with our customers by providing high level of service, value-add opportunities and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams.

Job Purpose

The Inside Sales Rep role will act as a liaison between the internal and external groups in order to best service our customers’ needs. Successful candidates will proactively manage all aspects of the sales process via their support of multiple outside Territory Managers, keep the customer engaged with Contractors Steel and address any questions the customer has.

Primary Duties and Responsibilities

• Capture customer job specifications and accurately maintain updates within the Company’s ERP
• Enter customer orders, providing relevant information to internal and external parties
• Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams
• Monitor inventory levels at each location and reserve inventory as needed for customers
• Interact directly with customers to provide status updates and fulfill service needs
• Maintain product knowledge and understanding of customer needs/requirements
• Actively retrieve purchase orders from customer portals
• Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests and purchase orders
• Manage all customer claims up to and including claims resolution
• Monitor shipments to ensure on time delivery and communicate any changes or delays to the customer
• Maintain accurate customer profile information.
• Prepare customs paperwork for out of country shipments

Position Requirements

To be successful in this role you will have significant, demonstrated experience with the following:

• Bachelor’s Degree, preferably in Business, Communications or Marketing
• Sales experience required
• Familiarity with Steel Industry, preferred
• Excellent interpersonal skills, team player and results orientated
• Ability to manage own time effectively and to work autonomously
• Highly organized and accountable for own actions
• Can communicate effectively across all channels and build relationships easily
• Previous experience using ERP/CRM software – i.e. Salesforce preferred
• Proficient MS office suite skills

Diversity & Inclusion Statement

UPG Enterprises LLC and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.