Description

Summary of Position with General Responsibilities:

The Customer Service Representative serves as one of the primary business contacts for the customer and is responsible for overall customer satisfaction. The Customer Service Representative is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality.

Essential Job Functions:

Organize, input and update relevant data, including the creation of shipping documents, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate transactional records and inventories

Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, billing, and inventory maintenance

Initiate, administer, and assist with cycle counts, physical inventories and associated functions to maintain accurate inventories at all times

Ensure customer issues are dealt with in an effective manner, involving the customer service supervisor and/or operations manager when necessary

Communicate and provide information by relevant methods both internally and externally to assist warehouse operations and customers

File data and perform other routine clerical tasks as needed

Order and maintain relevant office supplies and equipment

Basic Qualifications:

Extremely detail-oriented

Technical competence (understand software, hardware, networks, etc.)

Motivated, goal oriented, persistent and a skilled negotiator

High level of initiative and works well in a team environment

Excellent written and oral communication skills

Proficient with Microsoft Office

Handles stressful situations, deadlines and pressures well

Additional Desirable Qualifications Skills and Knowledge:

Education and/or Experience:

Minimum 2-3 years of Customer Service experience, preferably within a warehouse environment

High school diploma

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

While performing the duties of this job, the employee may be in an open cubicle and/or normal office environment. Candidate must be able to work in a team-oriented, fast-paced environment.

Qualifications