As Upbound's Experiences Senior Manager, you’re responsible for leading the product development group responsible for the customer-facing experience of Upbound Cloud, our managed SaaS offering. This includes our Global Console, Upbound Marketplace, Global Registry, and Upbound API which includes our Global API, SDKs, & CLIs. Upbound Cloud provides hosted control planes for our customers based on the open source Crossplane Project (https://crossplane.io), which is an open-source cloud native control plane based on Kubernetes, created by Upbound. Crossplane is a Cloud Native Computing Foundation (CNCF) project.

In this role, you will…

• Serve as a Senior Manager of Upbound’s User Experience Group
• Lead, mentor, and manage three teams ensuring effective collaboration and productivity: Global Console, API, and Marketplace
• Manager other managers and plan and oversee the hiring process to build and maintain strong teams
• Drive strategic planning across User Experiences including developing and implementing a long-term strategy
• Own the uptime and reliability of the associated live production services
• Conduct regular performance reviews and provide constructive feedback to team members
• Foster a culture of innovation and continuous improvement within the teams
• Oversee the design, development, and maintenance of user interfaces and experiences Collaborate with product managers and other stakeholders to prioritize and roadmap feature development
• Ensure that products meet high standards for usability, performance, and reliability
• Provide technical leadership and guidance in the development of scalable and robust services and solutions
• Ensure adherence to best practices in software development, including code quality, testing, and security
• Act as a liaison between the engineering teams and other departments, including sales, marketing, and customer support
• Communicate effectively with stakeholders to understand their needs and translate them into product features
• Facilitate cross-team collaboration to ensure a cohesive user experience across all products
• Be entrusted to make technology decisions for the business and procuring the right technology
• Communicate thoughtful and thorough designs and architecture for new initiatives
• Deliver high quality, well tested, and reliable functionality and services to production environments
• Incorporate user feedback into the product development process to enhance user satisfaction
• Understand customer needs and market trends to guide the team in creating intuitive and user-friendly interfaces

You are a good fit if you have…

• 8 years management experience
• 5 years previous software engineering experience writing high quality, reliable, and maintainable software
• Product Development Experience and shipping features as part of a SaaS Product
• Familiarity with Crossplane, the Cloud Native Ecosystem, and Platform Engineering
• Have full software lifecycle experience of successfully taking multiple projects from early designs to production deployment

It is a plus if…

• You have worked in a startup before
• You are passionate about the Kubernetes, Cloud Native Computing, and the Platform Engineering Spaces

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