About the role:

Samsara’s Quality team enables an exceptional customer experience by enabling reliable hardware, identifying opportunities in product performance, and engaging cross-functionally to resolve key issues. Samsara’s Senior Manager Failure Analysis and Quality will develop and implement processes that guarantee the high quality standards of Samsara's hardware. 

The Senior Manager Failure Analysis and Quality, this is a role with more focus on engineering aspects, you will be responsible for leading and mentoring a team of RMA technicians focusing on deep level system and board failure analysis of customer facing quality issues, tracking quality metrics. You will work closely with the engineering team and production team to ensure the quality alignment for Samsara products. This role will also lead the lab engineering team, responsible for the setup, maintenance, calibration, and resource management of Samsara lab spaces. Your strong technical background, quality mindset and excellent communication skills are essential as you will be leading product quality improvement initiatives and programs.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will:

• Manage and technically lead RMA and Lab Engineering teams focusing on system and component level failure analysis, testing capabilities, test execution, provide guidance, feedback, and coaching
• Coordinate with internal and external engineering teams to root cause customer quality issues, ensure corrective and preventive actions are identified, implemented, and effective
• Define and implement quality standards, metrics, processes, and tools
• Analyze and investigate defect trends that improve incoming material and outgoing product quality
• Identify opportunities for corrective actions and continuous improvement through field failure investigations
• Work with internal teams and vendors to generate failure analysis reports (e.g. 8D) and presentations for executive management
• Monitor and report quality and reliability metrics
• Create feedback loops to continuously improve the products in the field and the next generation
• Develop new failure analysis tools and methodologies for Samsara products
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 10 years experience with root cause analysis and quality systems
• 7 years experience people management
• MSc in Engineering, Material Science, Physics, or related field
• Experience with stress testing; fatigue testing, vibration, and shock testing, electrical stress, and environmental stress.
• Expert knowledge of failure analysis methodologies, tools, and techniques
• Understanding of physics of failure and the application of stresses to underlying failure mechanisms
• Experience with building out lab space with testing and analysis capabilities
• Proven track record of effective 3rd party (JDM) communication & oversight
• Experience with hardware reliability tests, third party test oversight, and test execution
• Self motivated, proactive, creative & critical problem solving capabilities

An ideal candidate also has:

• Experience working with wireless IoT devices 
• Knowledge of manufacturing practices and material sciences
• Exposure to reverse logistics and return material processes
• Implementation of quality management systems