Job Description

Acima Store Manager - Bilingual Preferred

Who We Are :

At Acima , our mission is to empower individuals and families by providing accessible rental solutions that enhance their quality of life with ease of access to the things they need and want.

We strive to create a supportive environment where every team member is valued, respected, and equipped with the tools and training necessary to excel.

Through innovation, integrity, and dedication to customer satisfaction, we aim to be the premier choice for rental services, enriching the lives of our customers one rental at a time.

The Role :

One of the most influential roles for Acima is the Store Manager position. The Store Manager is responsible for general management of all activities within an assigned large retail partner.

The Store Manager will maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store.

Compensation : Salary Bonus (based on store / sales)

Job Duties :

Sales / Account Management :

• Establish and track daily and weekly sales objectives, supervise and guide coworkers in sales endeavors, facilitate the conversion of rental agreements, and oversee sales outcomes to ensure revenue growth.
• Address challenging accounts requiring managerial intervention, authorize customer commitments, supervise coworkers' collection activities, and provide leadership and training to ensure adherence to established collection procedures and standards.
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
• Oversee sales and account operations. Guide customer interactions on furniture leasing options, ensuring clarity on payment terms and top-notch service

Leadership :

• Fostering motivation, evaluation, coaching, and counseling. Aid in identifying and nurturing future Store Managers.
• Establish partnerships with store personnel to generate referrals and educate them on the rental process.
• Train, supervise, and assess coworkers' dedication to exceptional customer service, enhancing sales and account management skills through ongoing training and coaching.

Promptly address and resolve issues and complaints to maintain consistent customer satisfaction and friendly service.

Cultivate a positive work environment to enhance coworker retention and minimize turnover and complaints.

Required Skills :

• Minimum of 3-5 years of experience in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task

Why Work For ACIMA?

• Award Winning Culture
• Competitive Salary Bonus (paid out monthly)
• Career Growth Opportunities!
• Weekly Pay!
• Bonus potential (based on store sales)
• 401k Match
• Discounts from Acima partners
• FSA / HSA
• Benefits : MedicalDentalVisionLife InsuranceSupplemental Life InsuranceSpouse / Dependent Life InsuranceShort Term DisabilityLong Term DisabilityFlexible Spending Accounts401(k) Savings Plan w / company matchPaid Time OffLegal InsuranceIdentity Theft Protection PlanHealth Savings AccountsHospital IndemnityCritical IllnessAccident InsuranceLimited Purpose Plan

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary but will include weekends

Physical Demands

While performing the duties of this job, the Store Manager is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

Acima is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Last updated : 2024-04-28