14 Full Time Front Desk Agent Jobs in Durham, NC
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Unscripted Durham is Hiring a Full Time Front Desk Agent Near Durham, NC
Summary: Completes the hotel’s daily audit process according to company operating policies, procedures, and standards. This process includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics. The Night Auditor covers the hotel’s Front Desk overnight, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure.
Reports To: Front Office Manager
Responsibilities
- Provides excellent guest service to all guests
- Ensures all internal and external guests are satisfied
- Arrives in a timely manner for his/her shift.
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests within hotel policy or with managerial help
- Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility
- Complies with uniform, identification, dress and grooming standards
- Ensures front desk, office (including files), and lobby are maintained in a clean and organized manner
- Ensures collections, including credit card and direct bill, are executed in accordance with company policies
- Reviews daily arrivals and prepares welcome letters, amenities, VIP Alerts
- Maintains a detailed knowledge about hotel services, hours of operations, and local areas
- Checks guests in and out. Prepares guest bills and authorizes payments
- Monitor daily bookings and ensure assigned rooms are prepared prior to check in
- Own the guest experience, from pre-arrival to post check-out
Qualifications:
- Knowledge of font desk and guest service procedures
- Experienced user in Opera Cloud, Reserve, or other Property Management System preferred
- At least 6 months as a guest service agent, night auditor, or similar role
- Ability to multitask and quickly solve a variety of problems without manager assistance
- Friendly demeanor and patience in dealing with guest requests and complaints
Job Types: Full-time, Part-time, Temporary, Seasonal, Internship
Pay: From $16.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Paid jury duty
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work setting:
- In-person
Ability to Relocate:
- Durham, NC 27701: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$27k-34k (estimate)
05/25/2024
06/03/2024
The job skills required for Full Time Front Desk Agent include Guest Service, Front Office, Credit Card, Communicates Effectively, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Full Time Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full Time Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Full Time Front Desk Agent positions, which can be used as a reference in future career path planning. As a Full Time Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full Time Front Desk Agent. You can explore the career advancement for a Full Time Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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