THIS POSITION IS BASED OFF CALIFORNIA.

Summary

The Active Service Technician is responsible for installing, maintaining, and repairing Unox products in the field, also supervising the ASA’s work. The Active Service Technician will also conduct training in the field for supporting ASA’s technicians training on demand. He/She is also a valuable role model for the entire organization and active contributor to Great Place To Work.

Essential Duties and Responsibilities

• Understand and adopt the Taste of Success, embracing and promoting Unox culture.
• Execute installations, warranty and repair services on according to UNOX standards and best practices.
• Supervise and support ASA's service technicians’ job during installations and repairs, ensuring best practice is pursued and improved.
• Collaborate with the Service Managers to train authorized service agents’ service technicians.
• Collaborate with the AMCs to improve customer experience.
• Locate new service agents as needed to support assigned region and support the Service Managers for their development once they become partners.
• Communicate technical details concerning UNOX’s equipment, accessories, consumables, and spare parts to support customers, internal staff, and business partners.
• Supervise start-up and service work of the units as deemed necessary.
• Work closely with the sales team to ensure technical support needs of specific key customers are met.
• Monitor and reports changes in customer needs, trends, and competitor’s activities.
• He is responsible for the assets assigned and ensures 5S is part of the daily practice.
• Stay current on industry performance standards, best practices, trends, and service levels and ensures performance meets or exceeds benchmark standards.
• With a people orientated and process driven approach, establishes, prioritizes, and leads implementation strategies to achieve service level, company objectives, and continuous improvement initiatives focused on optimizing customer experience, training, quality, efficiency.
• Maintain a growth mindset to determine future needs and priorities, and establishes the direction for resources, processes, and the area department.
• With a dynamic attitude, collaborates, evaluates, and prioritizes department objectives, and participates in the development and implementation of business action plans as a member of the Unox team.

• Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, concrete, and in small portions.
• Implement, oversees, and complies with all Company health and safety, environmental, and quality policies and regulatory requirements.
• Other duties as assigned.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Integrity – Do the right thing in a reliable way, being honest, dependable, and showing good judgment.
• Motivation – Driven by the achievement of Taste of Success and embraces Unox values.
• Understanding and decision making– Ability to learn from mistakes and improve, developing self-awareness, also through feedback. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Helping others to change their minds or behavior if it’s in the best interest for Unox.
• People Orientated – Leads by example, heads up and collaborative approach, engaging with peers in constructive and collaborative manners.
• Feedback - Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, and concrete.
• Sense of Urgency — Proactive, respect time and anticipate deadlines.
• Process Driven — Ability to sharpen process, working to improve efficiency, while maintaining value and organizational knowledge.
• Kaizen — Strategic and growth mindset, embracing activities that create a team atmosphere and improve standards ensuring customer experience, people engagement, quality, and safety.
• Smart and Dynamic — Understand mistakes, learn fast, deal with new and difficult situations, characterized by energy, deliver effective action, move things.
• Collaborative — There is no job that is too small or too meaningless that cannot be done.
• Service — Advanced knowledge of principles and processes for providing quality service and customer satisfaction. Is customer and results oriented.
• Complex Problem Solving — Anticipates, recognizes, and solves the most complex problems that occur within the team, department, or customer. Reviews related information to develop and evaluate options and implement solutions.
• Autonomy and Discretion – Works independently with little to no supervision. Makes decisions that consider not only established options and procedures but may also set a new precedent with supervisor support.
• Oral Comprehension — The ability to listen actively and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Maintaining professionalism and approaching situations with a team attitude.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Education and/or Experience

• Associate’s degree in related field (electrician, plumber) or equivalent.
• Minimum of 3 years of relevant experience.
• Or equivalent combination of education and experience.

Supervisory Responsibilities

• None

Physical Requirements

The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 194 pounds.
• Ability to travel is a must, including driving company vehicle.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to inside environmental conditions: Protection from weather conditions.
• May be exposed to varying temperatures, high frequencies, loud noise, vibration, mechanical hazards, electrical hazards, cleaning solvents, and dust.

Environmental, Health and Safety

Employee will follow all Environmental Health and Safety rules that are set forth by the company.

Comments

This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).