Job Description

At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract. Cricket Wireless powers a nationwide network that covers more than 308 million customers. Want to join a great company where your ideas and talents really matter? We are one of Cricket Wireless largest Authorized Retailers and were growing! Our dedication to our employees and our customers is relentless. We work hard, we have fun, and we meet goals! Join our Team, make it a career and let’s help more customers discover the most valuable customer-focused service around. 

Wireless Store Manager Job Function:

We are looking for a result-driven Wireless Store Manager, to consistently lead from the front and drive growth in our doors! As a Store Manager, your role is very important in the company. You will be assisted daily by some of the best people in the business in ensuring you have the most effective tools and resources in leading dynamic sales teams!

Responsibilities & Qualifications

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Hire, Train, and Develop high performing Sales Advocate teams to consistently meet performance expectations
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively assist your Sales Advocate team in prospecting for external business within the community and surrounding areas
• Remain knowledgeable on products offered and discuss available options, consistently model "what right looks like" as the team leader
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive, healthy relationships with your Sales Advocate team and customers
• Comply with inventory control procedures
• Suggest ways to improve sales (E. X. planning marketing activities, changing the store’s design) through collaboration with your Sales Advocate team and District Manager
• Skills
• 6 - 12 months proven work experience in a retail management
• Basic understanding of sales principles and customer service practices
• Proficiency in English, Bilingual is a plus!
• Basic Math skills
• Familiarity with, and accountability to standard retail operational and inventory practices (we coach and train the GMET way!)
• Track record of over-achieving sales quota, and leading teams to achieve the same consistent results
• Hands-on experience with POS transactions
• Accountability to monitoring and responding to group chat communication (WhatsApp)
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Ability to work flexible hours, including evenings, weekends, and holidays