JOB SUMMARY

Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; performing treatment procedures, preparing instruments for sterilization; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties to include basic cashiering duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

ESSENTIAL FUNCTIONS

- Essential and other responsibilities and duties may include but are not limited to the following:

PCMH/PCSP - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

PATIENT CARE - Assist in preparation of patient care to include the admission, transfer and discharge process; phone in prescriptions; assist the provider with a variety of treatment procedures as requested to include setting up sterile fields and chaperoning

PATIENT CARE - Perform routine non-invasive treatment procedures to include saturation, administration and urine dipstix; may perform invasive procedures to include but not limited to phlebotomy, ear irrigation, catheterization, and EKG's

MEDICATION - Administer medication, including Parenteral (IM, SQ, ID); Oral Drops, Eye Drops, and Oral via Seven Rights; document and communicate clinical findings (After completion of UNMH MA Medication Administration course)

PATIENT CARE - Perform basic patient initial screening; intakes and records vital signs; records chief complaints; patient data collection; report any changes in condition or behavior of patients to appropriate personnel

DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers/nurse

CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register

ENVIRONMENT - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment problems; order and stock supplies; maintain appropriate PAR levels

CUSTOMER SERVICE - Provide and ensure quality service and customer satisfaction

RELATED WORK - Perform related duties and responsibilities as required

PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols

PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes

PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk

PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner

PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

MINIMUM QUALIFICATIONS

EDUCATION:

High School Diploma or GED equivalent

MA accredited program graduate or 2 yrs MA experience on DD Form 214

EXPERIENCE:

No minimum experience required

LICENSES/CERTIFICATIONS:

CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position

Certification as a Certified Medical Assistant – From a National Medical Assistant Certificating body: (CMA, RMA, AMT, AAMA, NRCMA, CCMA, etc) (School certificate will not suffice) must be obtained within 45 days of hire

TESTING REQUIREMENTS:

Tuberculosis testing is completed upon hire and additionally as required

PREFERRED QUALIFICATIONS

PREFERRED EXPERIENCE:

2 years directly related experience

Bilingual English/Spanish

Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

WORKING CONDITIONS

ENVIRONMENTAL CONDITIONS:

Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment

Limited access to med room. Med Admin Policy, Att A

May be required or is required to rotate work shifts

May be required to travel to various work sites

PHYSICAL CONDITIONS:

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Behaviors of Excellence - We Make it Better

We Care

• We treat everyone with courtesy and respect.
• We take time to listen.
• We make people feel welcome with a greeting and smile.
• We anticipate the needs of others.
• We value the patient’s perspective.


• We do good work


• We keep our skills and knowledge up to date.
• We learn from our mistakes.
• We are thorough, accurate, and timely in our documentation.
• We are open to change and improved processes.
• We care about the details.


• We need each other


• We stay positive.
• We don’t gossip.
• We value our diversity.
• We help and encourage each other.
• We collaborate.


• We share


• We thank each other often and share credit.
• We use appropriate language in speech and emails.
• We explain what we are doing, encourage patients, and provide updates.
• We share ideas and information, and we welcome feedback.
• We respond promptly to emails, pages, and calls.


• We look after things


• We are good stewards of our resources, equipment, and supplies.
• We are dependable, reliable, and on time.
• We make efficient use of our time.
• We take the initiative and follow through.
• We do the right thing, even when no one is watching.


• We keep it safe


• We wear our badges.
• We adhere to handwashing guidelines.
• We report any unsafe conditions that we see.
• We protect the privacy of our patients.
• We follow all safety protocols and respect the chain of command.


• We show our pride by how we look


• We dress professionally and comply with the dress code.
• We maintain tidy work areas.
• We help keep our campus clean.
• We put things where they belong.
• We protect our institution’s reputation.