1 Service Desk Support Tech I Job in Jackson, MI
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Service Desk Support Tech I
$51k-64k (estimate)
Full Time | Hospital
1 Month Ago
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University of Rochester is Hiring a Service Desk Support Tech I Near Jackson, MI
Opening Full Time 40 hours Range URG 105 ISD Customer Service Business
Schedule 8 AM-5 PM
ResponsibilitiesGENERAL PURPOSE:Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed.
RESPONSIBILITIES:
QUALIFICATIONS:
How To ApplyAll applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range Pay Range: $19.37 - $27.12 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Schedule 8 AM-5 PM
ResponsibilitiesGENERAL PURPOSE:Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed.
RESPONSIBILITIES:
- Provides troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption and remote access.
- Provides first- and second-level technical response to customer requests, maintenance and urgent and emergency technical problems associated with computer systems, both at on-site and off-site (Wide Area Network) locations.
- Utilizes automated processes to reduce waste or inefficiencies in operations.
- Consults with customers to understand their needs, providing excellent customer service in all interactions.
- Acts as an on-call resource for the Service Desk.
- Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches and formal seminar opportunities.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- 1 year of customer service or other relevant experience required.
- Equivalent combination of education and experience required.
- Previous Service Desk or Call Center Experience preferred.
- Experience working with eRecord preferred.
- Ability to travel between work sites required.
- Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required.
- Exceptional customer service skills required.
- Strong communication skills required.
- Excellent problem-solving skills required.
- PC and Windows knowledge, particularly Microsoft Office suite preferred.
- Basic understanding of LAN/WAN technologies preferred.
- A Certification preferred.
How To ApplyAll applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range Pay Range: $19.37 - $27.12 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$51k-64k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
06/14/2024
WEBSITE
rochester.edu
HEADQUARTERS
ROCHESTER, NY
SIZE
1,000 - 3,000
FOUNDED
1850
TYPE
Private
REVENUE
$200M - $500M
INDUSTRY
Hospital
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About University of Rochester
University of Rochester is an educational institution that offers undergraduate, postgraduate and doctoral degree programs.
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