Position Summary:

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge capture and charge entry, appointment scheduling, AxiUm task management Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff.

Responsibilities:

Reception: Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patient special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.

Registration: Collects patient demographic and financial information in an efficient, customer oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for eSurveying purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Charity Care information, etc.

Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient needs (e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient.

Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.

Manages multiple processes in AxiUm. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.

Performance Analysis: Edits and corrects registration errors, completes missing registration data, reconciles and edits charge entry, assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.

Financial Assistance Program: Establishes financial arrangements. Reviews management reports on visit and charge data daily and reconciles these reports with services provided. Where appropriate, follows-up with providers to reconcile discrepancies and provides recommendations to Supervisor for updates to charges.

Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

Other Clinic Service Tasks

Qualifications:

High School diploma and 2 years related work experience; or an equivalent combination of education and experience. Dental terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Ability to act as a resource to less experienced staff. Experience in EPIC is a plus

Job Types: Full-time, Temporary

Pay: From $17.50 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)

Ability to Relocate:

• Rochester, NY 14620: Relocate before starting work (Required)

Work Location: In person